Lesley Kleiven Email & Phone Number

Organized and proactive Firm Administrator able to manage multiple projects at once and creating order in fast-growing companies by establishing office systems and procedures, implementing technology to improve operations, and streamlining bookkeeping to deliver measurable results. Well qualified in human resources, onboarding, benefits, compensation.

• Extracted and analyzed data from multiple reporting repositories to identify areas of improvement to maximize cash flow and customer satisfaction
• Developed and deployed project proposals to capture and streamline end user requirements
• Served as a Liaison between internal and external customers to ensure objectives were being met
• Conceptualized and designed tools used by senior level management to track team performance and goal success rate
• Created and lead cross… Show more
• Created and lead cross functional teams to deconstruct internal processes in an effort to rebuild in a more effective, consolidated and streamlined manner leveraging all available resources

• Successfully lead team of 7 to decrease service contract unbilled rate by 26%
• Responsible for the timely billing of roughly 30,000 contract cycles per month
• Ensured all team members remained Sarbanes-Oxley (SOX) compliant
• Managed 2 inbound external customer facing
• Scheduled and administered cross-functional meetings and objective planning to ensure all internal processes were up to date and optimized accordingly
• Collaborated directly with senior management to… Show more

• Managed a team of 10 Outbound Collection Agents
• Audited monthly unapplied cash to ensure customer accounts were accurately depicted
• Collaborated directly with senior management to develop team goals and forecasts
• Negotiated lease and contract settlements with external customers and lenders

• Manager, Customer Care (2008-2009)
• Developed and implement an internal software tool for tracking and reconciling Lease Returns
• Monitored and maintained Customer Issue Log to ensure disputes were handled in a timely manner
• Reconciled and reformatted all Healthcare Industry Spreadsheet Billed accounts residing in the Northeast Region, these changes allowed for a more consistent flow of roughly $2 million per month

• Managed a team of 16 Order Processors responsible for roughly $40 million annually
• Integral part of the Oracle One System conversion project
• Worked directly with IT in developing an online standardized sales commission calculator (remains in use today)
• Provided detail, research and training for the development of a Lotus Notes Sales Log used to track monthly orders (remains in use today)
• Assisted internal Marketing Department by developing tracking tools used to monitor… Show more
• Assisted internal Marketing Department by developing tracking tools used to monitor promotion profitability Show less

• Responsible for managing a team of 7-12 Order Processors (local and remote offices).
• Created numerous month end reports for local controller and corporate management
• Consulted on development of a Standard Processing Manual
• Developed and maintained an Excel based sales commission worksheet used by roughly 150 employees
• Managed all aspects of new departmental employees (interviewing, hiring and training)
• Key contributor in the One Company project to align all company… Show more