Lesley Kleiven Email & Phone Number

Rockaway, Nj, Us

Organized and proactive Firm Administrator able to manage multiple projects at once and creating order in fast-growing companies by establishing office systems and procedures, implementing technology to improve operations, and streamlining bookkeeping to deliver measurable results. Well qualified in human resources, onboarding, benefits, compensation, finance, budgets, and billing.

• Extracted and analyzed data from multiple reporting repositories to identify areas of improvement to maximize cash flow and customer satisfaction• Developed and deployed project proposals to capture and streamline end user requirements• Served as a Liaison between internal and external customers to ensure objectives were being met• Conceptualized and designed tools used by senior level management to track team performance and goal success rate• Created and lead cross… Show more • Extracted and analyzed data from multiple reporting repositories to identify areas of improvement to maximize cash flow and customer satisfaction• Developed and deployed project proposals to capture and streamline end user requirements• Served as a Liaison between internal and external customers to ensure objectives were being met• Conceptualized and designed tools used by senior level management to track team performance and goal success rate• Created and lead cross functional teams to deconstruct internal processes in an effort to rebuild in a more effective, consolidated and streamlined manner leveraging all available resources• Served as a Subject Matter Expert (SME) for large customer accounts being processed through various Customer Relationship Management (CRM) tools• Worked in conjunction with Director level leadership and Business Operations to develop process enhancements • Excellent time management skills that allow multiple large projects to be managed simultaneously Show less

• Successfully lead team of 7 to decrease service contract unbilled rate by 26% • Responsible for the timely billing of roughly 30,000 contract cycles per month• Ensured all team members remained Sarbanes-Oxley (SOX) compliant• Managed 2 inbound external customer facing • Scheduled and administered cross-functional meetings and objective planning to ensure all internal processes were up to date and optimized accordingly• Collaborated directly with senior management to… Show more • Successfully lead team of 7 to decrease service contract unbilled rate by 26% • Responsible for the timely billing of roughly 30,000 contract cycles per month• Ensured all team members remained Sarbanes-Oxley (SOX) compliant• Managed 2 inbound external customer facing • Scheduled and administered cross-functional meetings and objective planning to ensure all internal processes were up to date and optimized accordingly• Collaborated directly with senior management to develop team goals and forecasts • Generated monthly Operation Review presentations for corporate management using Power Point• 1 of 5 employees trained as an Oracle Power User during system implementation (provided on-site support for 60 Customer Support Center agents)• Appointed as an Oracle Super User to serve as a single point of contact between Customer Support Agents and internal IT Support Show less

• Managed a team of 10 Outbound Collection Agents• Audited monthly unapplied cash to ensure customer accounts were accurately depicted • Collaborated directly with senior management to develop team goals and forecasts • Negotiated lease and contract settlements with external customers and lenders

Manager, Customer Care (2008-2009)• Developed and implement an internal software tool for tracking and reconciling Lease Returns • Monitored and maintained Customer Issue Log to ensure disputes were handled in a timely manner• Reconciled and reformatted all Healthcare Industry Spreadsheet Billed accounts residing in the Northeast Region, these changes allowed for a more consistent flow of roughly $2 million per month

• Managed a team of 16 Order Processors responsible for roughly $40 million annually• Integral part of the Oracle One System conversion project• Worked directly with IT in developing an online standardized sales commission calculator (remains in use today)• Provided detail, research and training for the development of a Lotus Notes Sales Log used to track monthly orders (remains in use today)• Assisted internal Marketing Department by developing tracking tools used to monitor… Show more • Managed a team of 16 Order Processors responsible for roughly $40 million annually• Integral part of the Oracle One System conversion project• Worked directly with IT in developing an online standardized sales commission calculator (remains in use today)• Provided detail, research and training for the development of a Lotus Notes Sales Log used to track monthly orders (remains in use today)• Assisted internal Marketing Department by developing tracking tools used to monitor promotion profitability Show less

• Responsible for managing a team of 7-12 Order Processors (local and remote offices).• Created numerous month end reports for local controller and corporate management• Consulted on development of a Standard Processing Manual• Developed and maintained an Excel based sales commission worksheet used by roughly 150 employees• Managed all aspects of new departmental employees (interviewing, hiring and training)• Key contributor in the One Company project to align all company… Show more • Responsible for managing a team of 7-12 Order Processors (local and remote offices).• Created numerous month end reports for local controller and corporate management• Consulted on development of a Standard Processing Manual• Developed and maintained an Excel based sales commission worksheet used by roughly 150 employees• Managed all aspects of new departmental employees (interviewing, hiring and training)• Key contributor in the One Company project to align all company branches to the same format of sales packages and commission structures • Designed and taught a paperwork and procedures class for all new sales representatives Show less