Leslie Anne Landia Email & Phone Number

London, Ontario, Canada

Remote

- Coordinated and managed executives' schedules, including arranging meetings, appointments, and travel arrangements. Anticipated scheduling conflicts and proactively resolved them.- Served as the primary point of contact for executives, screening and prioritizing incoming calls, emails, and correspondence. Handled inquiries and redirected them as appropriate.- Prepared and edited correspondence, reports, presentations, and other documents on behalf of executives. Maintained accurate records and files, ensuring confidentiality and accessibility.- Handled sensitive and confidential information with integrity and professionalism. Maintained a high level of discretion in all interactions and communications.- Assisted in managing projects and initiatives by coordinating tasks, tracking progress, and ensuring deadlines are met. Provided research and logistical support as needed.

- Conducted communication skills assessment(final interview) for applicants on-site and through phone- Tracked applicant data and results for all sites - Manila, Cebu and Provincial - to get daily and weekly pass rates- Created Communication Skills Assessment and Training SOPs- Conducted mini train the trainer sessions for updates on training materials and SOPs- Managed trainer and trainee payroll- Listened to interview recordings to assess quality of calls conducted by the trainers- Conducted final interviews for trainer applicants

-Facilitated modules and supplementary activities to develop english communication skills and customer service skills-Assessed new applicants on their English communication skills-Evaluated trainee performance and certifies them to move to the next level of training-Reinforced and redirected skills and behaviors during coaching sessions-Created daily reports on class attendance, agenda and performance-Prepared daily agenda based on the class' opportunities

- Manage calendar to schedule calls and in-person meetings - Organize emails - Manage LinkedIn account by accepting invites and responding/forwarding significant messages - Manage blog posts on Wordpress - Transcribe voicemail - Manage electronic documents and forms - Gather and reach out to potential leads on LinkedIn - Schedule interviews with potential leads

-Partnered with different clients to discuss training needs-Analyzed data gathered from SMEs and conducted call listening sessions to determine the behaviors we need to address in training-Designed and Developed training outline, modules and other materials needed-Evaluated the effectiveness of the training materials and made the necessary revisions to continuously improve-Conducted T3 sessions

-Facilitated modules and supplementary activities to develop english communication skills and customer service skills-Evaluated trainee performance and certifies them to move to the next level of training-Reinforced and redirected skills and behaviors during coaching sessions-Created daily reports on class attendance, agenda and performance-Prepared daily agenda based on the class' opportunities

Bachelor Of Arts, Media Communications

Education record

Activities and Societies: Oyster Bay Harbour Voice