Lisa Murray Email & Phone Number

Rutherford, Nj

Responsible for all aspects of office management for the North New Jersey district, including 130 employees with 8 direct reports. Handled office operations, building and grounds, customer/vendor relations, financial reporting, forecasting, performance updates, and meeting/event planning. Directly managed Accounts Receivable and Accounts Payable teams. Managed all on site HR duties including requisitions, interviewing, on-boarding, benefit review, compensation, payroll, corrective actions, performance management, and employee services/needs.• Developed the Dispute Management System (DMS) for resolving outstanding customer invoices, resulting in recovered payments of $540K (45% of total) in 7 months• Significantly improved office morale and engagement by creating an open door environment, resulting in a much happier office environment and employees willing to go the extra mile• Streamlined the hiring/onboarding process for 10+ new employees, leading to greater productivity and retention • Strengthened several strained relationships with vendors and customers, as well as those within the company - Recognized in the global company newsletter for significant improvements in customer service• Coordinated a comprehensive office relocation and purge, resulting in a 40% reduction in space and rental costs

Initially hired as Customer Service Associate – promoted 3 times to positions of increasing responsibility, including Department Manager and Assistant Store Administrative Manager, with 45 direct reports at any one time across 6 diverse market locations – each store had between $25-$60M in revenue and 115-250 associates. Handled expense control, cash handling, payroll, daily operations, safety, security, training, compliance and customer relations. Supported receiving and delivery logistics including incoming/outgoing freight, return to vendors, and customer product delivery.• Improved profitability (net before taxes) in 4 different stores by 6-12%, thereby meeting NBT goals• Achieved 80% success rate in reaching monthly and annual sales/profit goals • Received 100% compliance on 2 separate Sarbanes-Oxley (SOX) corporate audits• Developed comprehensive approach to identify and prevent fraudulent transactions and theft, resulting in a significant decrease in operational shrink, chargebacks and stolen items- Pinpointed a major crime ring in several Lowe’s stores, who were eventually arrested and prosecuted- Saved over $1.0M in consumer identity theft due to properly identifying questionable transactions• Improved operational functionality in several sister stores by refocusing them on training and compliance• Mentored and developed several associates to expand their roles into department managers or above• Increased customer satisfaction each year in several stores as measured by online surveys

Responsible for sales in 5 departments (home décor, flooring, millwork, kitchen design and appliances) and supervising a team of 40 employees. Handled scheduling, training, monitoring job performance and sales goal attainment. Also served as Specialty Sales Assistant Store Manager for several months.• Grew overall Specialty Department sales by improving areas with traditionally weak sales• Increased customer participation in the Home Depot credit card and loan programs• Created an in-store training program for employees and customers, covering a wide range of interior and exterior installation procedures, offering insight and covering any issues