Lisa Murray Email & Phone Number

Rutherford, NJ

• Responsible for all aspects of office management for the North New Jersey district, including 130 employees with 8 direct reports. Handled office operations, building and grounds, customer/vendor relations, financial.
• Developed the Dispute Management System (DMS) for resolving outstanding customer invoices, resulting in recovered payments of $540K (45% of total) in 7 months
• Significantly improved office morale and engagement by creating an open door environment, resulting in a much happier office environment and employees willing to go the extra mile
• Streamlined the hiring/onboarding process for 10+ new employees, leading to greater productivity and retention
• Strengthened several strained relationships with vendors and customers, as well as those within the company - Recognized in the global company newsletter for significant improvements in customer service
• Coordinated a comprehensive office relocation and purge, resulting in a 40% reduction in space and rental costs

• Initially hired as Customer Service Associate – promoted 3 times to positions of increasing responsibility, including Department Manager and Assistant Store Administrative Manager, with 45 direct reports at any one.
• Improved profitability (net before taxes) in 4 different stores by 6-12%, thereby meeting NBT goals
• Achieved 80% success rate in reaching monthly and annual sales/profit goals
• Received 100% compliance on 2 separate Sarbanes-Oxley (SOX) corporate audits
• Developed comprehensive approach to identify and prevent fraudulent transactions and theft, resulting in a significant decrease in operational shrink, chargebacks and stolen items- Pinpointed a major crime ring in.
• Improved operational functionality in several sister stores by refocusing them on training and compliance

• Responsible for sales in 5 departments (home décor, flooring, millwork, kitchen design and appliances) and supervising a team of 40 employees. Handled scheduling, training, monitoring job performance and sales goal.
• Grew overall Specialty Department sales by improving areas with traditionally weak sales
• Increased customer participation in the Home Depot credit card and loan programs
• Created an in-store training program for employees and customers, covering a wide range of interior and exterior installation procedures, offering insight and covering any issues