Lorena Ortega Email & Phone Number

Carrboro, North Carolina, United States

Clinton, North Carolina, United States

-Led front-of-house operations in a high-volume restaurant, ensuring exceptional customer service, satisfaction, and safety-Mastered time management skills, handling multiple tasks simultaneously to ensure efficient service during busy periods-Adapted quickly to changes in restaurant policies during COVID and varying schedules, including weekends and holidays-Managed end-of-shift responsibilities, including balancing cash registers and maintaining accurate financial records

-Supported small team of auditors in the audit planning process to make decisions around credit risk-Reviewed the company’s quarterly procedure documents to develop audit plans based on the credit risk team profile -Performed validation of the credit risk team’s management system and gained experience of key testing processes and controls-Built expertise on the overall financial systems of the bank and audit approach to support proactive and continuous audit plans

-Coordinated and co-lead virtual informative and engaging meetings with 40+ students and program leaders-Organized and updated spreadsheets with up to 400 students’ information, including current students and alumni -Developed meeting plans and arranged schedules for virtual meetings between top executives and leading partner companies-Guided a team of 7 volunteers to conduct over 300 student applicant interviews for upcoming program course

-Participated in a weekly team coaching program to strengthen communication skills and excel in a virtual environment -Explored data visualization and story-telling techniques with Tableau to analyze business metrics and formulate solutions-Partnered with a group of 5 students to create a final innovation competition project using Tableau software

Charlotte, North Carolina Area

-Completed an eight-week coding boot camp and gained fundamental skills in front-end technologies-Collaborated with a group of 6 fellows to engineer solutions to coding challenges and clarify class material-Improved public speaking skills through participation in Toastmasters program by delivering speeches to 42 students-Attained professional development skills such as giving and receiving feedback and establishing a personal brand