Lloyd Johns Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Oversee the development and implementation of company strategies and work schemes aimed at achieving business goals and objectives. Provide expert advice and best practice alignment to various companies on IT-related tasks and evaluate the organisation’s service offerings to identify areas of improvement and recommend solutions accordingly based on MTTR, SLAs and OLAs. Manage the formulation of IT system specifications, resolve client issues, and facilitate the development of business process models inclusive of modelling all business activities from conceptual to procedural level. Conduct research and document existing and new processes for IT Support Teams as well as collaborate with key stakeholders to gather business needs and requirements for proposed system enhancements. Monitor project schedule and quality to effectively provide as well as implement risk management plans and perform risk analyses to identify critical operations and systems. Direct the entire project management function, monitor customer satisfaction at all levels throughout the project lifecycle, and conduct brainstorming sessions with relevant stakeholders. Perform needs analysis on current infrastructure to advice on potential improvements as well as provide analysis-based recommendations during change control meetings.

Cape Town, Western Cape, South Africa

Centurion

Developed, executed and communicated the organisation’s disaster recovery plans and processes to ensure the safety and security of company databases, information systems, and technology. Formulated service level recovery standards and agreements with vendors, executed and monitored policies and procedures, as well as maintained contingency plans to ensure that information is not destroyed and can be retrieved easily. Oversaw and updated company information to avoid discrepancies, evaluated and tested disaster recovery plans and backup systems, and effectively communicated disaster procedures to relevant company stakeholders. Conducted a risk analysis to efficiently facilitate the implementation of solutions that will ensure continued business operations provided a disruption occurs. Participated in complex decision-making with regards to problems relating to business criticality, outlined as well as integrated the disaster recovery functions of IT, and ensured the provision of the highest level of safety and protection to the enterprise and its stakeholders.Key Clients: • Makro • Massbuild • Dischem • Cashbuild • Massmart • Cambridge • Saint Gobain • Afrox • Mass Discounters • BCX • Absa

Sunninghill

Provided service desk assistance to ensure that the problem has been sent to problem management, ensured that problem management logs, tracks, and monitors the progress of the problem, and progressed unresolved incidents through the problem management process. Actioned problems raised from incident management, identified the root cause of major incidents and ensured that the technical staff prevents the replication of problems across multiple systems. Devised, implemented and maintained the problem control process, including the problem and error control systems. Reviewed the efficiency and effectiveness of proactive problem management activities and ensured that the technical staff actively prevent the replication of problems across multiple systems.

Johannesburg Area, South Africa

Oversaw the organisation’s strategic, operational and administrative programs and projects, as well as developed and implemented the organisation’s short and long-term goals, strategic plans and operating procedures (SIP/SOP). Facilitated and managed the project management function designed and implemented the organisation’s internal reporting systems, and ensured that change management processes are documented, updated and communicated. Provided strategic advice and recommendations to leadership teams, participated in the development and implementation of the CC specific training programs, and managed the company’s operational budget.

Sunninghill, Jhb

Provided a proactive approach to cost-saving initiatives and SIP to various customers and ensured that SLAs are adhered to by both teams. Conducted research to facilitate the development of new technology geared towards achieving business goals, and managed Capex as well as Opex in alignment to established budgets. Controlled the organisation’s monthly operational expenditure, ensured that customer and client audits are performed professionally, and oversaw Data Centres that contain the company’s hosted servers and client systems.Technologies – Backup and Recovery:• TSM 6.2,6.3,6.4 (VE)7.1 • LINUX, AIX, DB2, Windows, VMware.• TSM for virtual environments• PROTECTIER (DEDUPE) 7960G• Primary storage pool of 1.4Petabyte / 1500 Nodes.• Scheduling of Nodes (AIX/LINUX/Windows)Storage:• IBM V7000• 3PAR Storage Array• XIV • DS 4700/DS5000/DS8100Achievement: Maintained a 99% SLA in all my teams.

Collaborated with service delivery management stakeholders to ensure that SLAs and service offerings are integrated and ensured that RCA reports are compiled and distributed. Developed and maintained fruitful relations with various segments within Infrastructure to enhance the organisation’s service offerings for customers and reviewed servers and statistics frequently.

Provided 3rd level support to the technical help desk, trained and developed high-performance technicians on new technology and methods, as well as provided technical feedback aimed at improving processes and procedures. Developed training material and conducted classes to expose new candidates to the business as well as provided support to multiple accounts, hardware and software to ensure that service delivery is obtained and maintained.Platforms & Equipment: • Configuration and maintenance of servers at Corporate and Family stores.• Configuration and maintenance of servers at all Massmart stores.• Desktop support to the field staff on all platforms supported.• Configuration of servers running AS@R, Linux, Server 2000, 2003, 2008.• Support of Exchange and FTP servers.• Remote support and administration.Key Clients:• FNB • Pick N Pay • Massmart Group • Nedbank • G4S • Afrox • RMB

Programme For Management Development, Business Administration, Management And Operations, Nqf 7

Microsoft Certified System Engineer 2000 & Microsoft Certified System Administrator 2000

Subjects: Installing, Administering Microsoft Windows 2000 Server Environment, Implementing and Administering a Microsoft, Windows 2000.

N+ Network Technician

Subjects: Networking Foundations, Network Architectures, Topologies Devices, Network Protocols, LAN Design, Network Management, WAN.

A+ Service Technician

Subjects: Hardware Support and Protocols, Software Support and Protocols, Networking (Local and International Certification awarded)

B. Procc (Private Law)

Subjects: Criminal Law 2, English 2, Commercial Law 2, Industrial Psychology Political Science 1, Private Law 2, Psychology 2. Law.

It/Business

CompTIA A+ CompTIA N+ Dell Certified System Engineer NCR Certified TIdel International Certified Trainer ITIL V2 ITIL V3 PDSM Performance.

Osa - Operational Support And Analysis, Itil, Intermediate

The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical.