Lloyd Johns Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

Oversee the development and implementation of company strategies and work schemes aimed at achieving business goals and objectives. Provide expert advice and best practice alignment to various companies on IT-related tasks and evaluate the organisation’s service offerings to identify areas of improvement and recommend solutions accordingly based on MTTR.

Cape Town, Western Cape, South Africa

Centurion

• Developed, executed and communicated the organisation’s disaster recovery plans and processes to ensure the safety and security of company databases, information systems, and technology. Formulated service level.
• Makro
• Massbuild
• Dischem
• Cashbuild
• Massmart

Sunninghill

Provided service desk assistance to ensure that the problem has been sent to problem management, ensured that problem management logs, tracks, and monitors the progress of the problem, and progressed unresolved incidents through the problem management process. Actioned problems raised from incident management, identified the root cause of major incidents.

Johannesburg Area, South Africa

Oversaw the organisation’s strategic, operational and administrative programs and projects, as well as developed and implemented the organisation’s short and long-term goals, strategic plans and operating procedures (SIP/SOP). Facilitated and managed the project management function designed and implemented the organisation’s internal reporting systems, and.

Sunninghill, JHB

• Provided a proactive approach to cost-saving initiatives and SIP to various customers and ensured that SLAs are adhered to by both teams. Conducted research to facilitate the development of new technology geared.
• TSM 6.2,6.3,6.4 (VE)7.1
• LINUX, AIX, DB2, Windows, VMware.
• TSM for virtual environments
• PROTECTIER (DEDUPE) 7960G
• Primary storage pool of 1.4Petabyte / 1500 Nodes.

Collaborated with service delivery management stakeholders to ensure that SLAs and service offerings are integrated and ensured that RCA reports are compiled and distributed. Developed and maintained fruitful relations with various segments within Infrastructure to enhance the organisation’s service offerings for customers and reviewed servers and.

• Provided 3rd level support to the technical help desk, trained and developed high-performance technicians on new technology and methods, as well as provided technical feedback aimed at improving processes and.
• Configuration and maintenance of servers at Corporate and Family stores.
• Configuration and maintenance of servers at all Massmart stores.
• Desktop support to the field staff on all platforms supported.
• Configuration of servers running AS@R, Linux, Server 2000, 2003, 2008.
• Support of Exchange and FTP servers.

Programme For Management Development, Business Administration, Management And Operations, Nqf 7

Microsoft Certified System Engineer 2000 & Microsoft Certified System Administrator 2000

Subjects: Installing, Administering Microsoft Windows 2000 Server Environment, Implementing and Administering a Microsoft, Windows 2000.

N+ Network Technician

Subjects: Networking Foundations, Network Architectures, Topologies Devices, Network Protocols, LAN Design, Network Management, WAN and.

A+ Service Technician

Subjects: Hardware Support and Protocols, Software Support and Protocols, Networking (Local and International Certification awarded)

B. Procc (Private Law)

Subjects: Criminal Law 2, English 2, Commercial Law 2, Industrial Psychology Political Science 1, Private Law 2, Psychology 2. Law of.

It/Business

CompTIA A+ CompTIA N+ Dell Certified System Engineer NCR Certified TIdel International Certified Trainer ITIL V2 ITIL V3 PDSM Performance.

Osa - Operational Support And Analysis, Itil, Intermediate

The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical.