Lloyd Coles Email & Phone Number

Remote

Manchester & Remote

Cardiff, Wales

- Building strong working relationships to work collaboratively with senior stakeholders- Influencing senior stakeholders through strong verbal and written communication- Turning complex messages into simple, actionable information that are used to improve ways of working- Interrogating large data sets from multiple sources to create the right story for.

- Supported implantation of call recording and speech analytics software to fit a complex business structure- Delivered training to groups of 10-12 senior stakeholders on how to use the software effectively- Developed language models to analyse customer and colleague conversations- Interrogated large data sets through the speech analytics system, producing.

- Producing statistical performance reports for board level stakeholders- Managing and reporting on property development queries, engaging with external property stakeholders to ensure visibility of key issues effecting customers were resolved quickly and efficiently.- Engaging with the wider internal operation, helping to rive process improvements and a.

- Supporting customers with step by step assistance to resolve complex technical queries for products such as:o Apple Products including Ipods, Ipads and IPhoneo Large TVs, Tablets, Computer Hardware including printers. - Engaging with 3rd parties to arrange product repairs on behalf of the customer