Loganathan G Email & Phone Number

Bangalore Urban, Karnataka, India

March 2021 – Present Spearheaded the enhancement of SapphireIMS software performance by identifying and resolving critical technical issues, improving client satisfaction and system efficiency. Delivered expert technology integration guidance, leading to significant productivity improvements for various clients. Managed and executed multiple high-impact projects simultaneously, consistently delivering quality results within stringent deadlines. Developed and implemented tailored technical strategies that optimized clients' IT infrastructure, resulting in enhanced operational efficiency. Led the customization of SapphireIMS solutions, driving better system performance and meeting unique client needs.

Bengaluru, Karnataka, India

Designed and deployed comprehensive monitoring solutions using Nagios and Zabbix, including server/device integration, plugin management, and application issue troubleshooting.Streamlined ITIL Service Desk Operations, managing tasks like SLA modifications, support group updates, and service request definitions using Remedy and ICare.Administered SharePoint 2013 On-Premise, managing user permissions, farm administration, and content database migration.Created and modified MSSQL reports, addressing authentication issues, and troubleshooting operational problems.Automated processes using Python, VBA, and Powershell, developed Ansible playbooks, and managed Puppet server deployments and upgrades.

Bengaluru Area, India

Led the deployment and troubleshooting of Nagios NRPE installations, integrating them with SNMP and application KPIs for Mahindra Comviva products.Automated reporting and incident management processes, optimizing service and SLA management.Managed a team of 12 service desk professionals, overseeing the installation, configuration, and troubleshooting of Service Desk Plus MSP in a Linux environment.Compiled and presented key performance indicators (KPIs) for Mahindra Comviva product deployments, ensuring alignment with organizational goals.

Bengaluru Area, India

Ensured system reliability and performance by monitoring, configuring, and troubleshooting Unix-based systems, maintaining high availability for critical operations.Led incident response efforts, rapidly diagnosing and resolving technical issues to minimize downtime and maintain service-level agreements (SLAs).Developed and maintained dashboards and reports using Microsoft Excel Macros, providing actionable insights into system performance and operational efficiency.Supported technical operations by managing system configurations and conducting root cause analysis for recurring issues, implementing long-term solutions to enhance system stability.Provided technical support across various web technologies, contributing to the smooth functioning of integrated systems and applications.Applied expertise in configuration management and system administration, optimizing operational workflows and ensuring adherence to best practices.Utilized tools like Curl for testing and automating tasks, further improving the efficiency of system management processes.

Bengaluru Area, India

Designed and automated management information systems (MIS) processes using Visual Basic for Applications (VBA), significantly reducing manual workloads and increasing operational efficiency.Developed and optimized dashboards utilizing Microsoft Excel Macros, providing real-time insights and enabling data-driven decision-making for key stakeholders.Automated routine tasks and reporting processes, improving accuracy and efficiency across various operational workflows.Leveraged computer science knowledge to enhance Unix system administration tasks, ensuring seamless integration and performance of MIS tools within the Unix environment.Collaborated with cross-functional teams to identify automation opportunities, leading to streamlined processes and improved productivity.

Bengaluru Area, India

Developed a GUI for payroll software, enhancing user interaction and data management.Created an Excel database correction application using MATLAB, automating the identification and correction of common database errors

Played a key role in the deployment of Cisco 7200 Series Routers and Level 3 Switches for the Karnataka State Wide Area Network (KSWAN) project.Managed leased line deployments and Cisco Wi-Fi implementations, supporting over 45 government departments across Chamarajanagar district.