Accomplished Senior Technical Consultant with over 11 years of experience in delivering proactive IT solutions and resolving complex workflow-related issues across government and financial sectors. I specialize in IT Infrastructure Management, Automation, and Advanced Reporting, with deep expertise in tools like SapphireIMS, Nagios, Zabbix, and MySQL. Certified in ITIL, I bring a strong background in implementing and optimizing ITIL Service Desk operations, automation tools, and monitoring systems.Throughout my career, I have consistently driven system efficiency and client satisfaction by developing and deploying customized IT solutions. My hands-on experience spans across multiple platforms and technologies, including BIRT for advanced reporting, RPA with Camunda BPMN, Unix shell scripting, and REST API integrations.I am passionate about leveraging technology to solve business challenges, improve workflows, and enhance productivity. My commitment to delivering quality results within tight deadlines has enabled me to manage and successfully complete multiple high-impact projects simultaneously. If you're looking for a dedicated and technically adept professional to optimize your IT infrastructure or lead complex automation projects, let’s connect.