Skilljar is the leading customer learning platform to protect and grow revenue, increase operational efficiency and deliver engaging customer experiences at scale. As the leader in customer education, hundreds of innovative mid-market and enterprise companies including Zendesk, Smartsheet, DocuSign and Slack use Skilljar to train and retain customers.• Enterprise Implementation Manager and trusted leader of Implementation team OKRs; creator of Implementation Stages and Milestone Playbook framework and assets, enabling Implementation at scale in new verticals• Voice of the Customer Program Manager responsible for all program components including communications, compliance reporting, and leading monthly internal webinars to share the customer perspective company-wide• Customer Success Project Owner, maintaining internal onboarding documentation and assets; assisted leadership with creation of success plans and updated implementation packages to drive higher implementation revenue.• Appointed as co-captain of Culture Ambassador Committee within People team; partnering with Head of People to lead a team driving remote-first workforce engagement through internal communications and special projects

• Provides a best-in-class consultative Implementation experience for Customer Education teams including program and content strategy development and integration setup for customers across all market segments with consistent 4.9/5 CSAT• Agile project manager within Technical Services organization, leading multi-authentication and custom UI engagements for Mid-Market and Enterprise customers• Organized content development for Digital Customer Success Onboarding Coursework, partnering with Customer Education, Customer Success and Support to create meaningful content for new customers• Developed Slack on-call schedule for Customer Experience team to enable pre-sales team SLA compliance• Created Slack on-call schedule for Customer Experience team to enable pre-sales team SLA complianceAppointed to Culture Ambassador Committee within People team; leader of the 2023 Core Value refresh project, increasing knowledge of Core Values and frequency of peer-to-peer recognition in Slack and Core Value Award nominations• Nominated by peers and chosen as winner of Q1 2022 Core Value Award: Ownership

Huron is a management consulting firm offering services to the Healthcare, Life Sciences, Commercial, and Higher Education industries. The Huron Rounding software helps build stronger relationships and deliver better care through consistent, structured interactions with employees, providers, and patients.• Established Implementation team with Customer Experience (CX), defining team strategy, process and overall position the broader Huron Healthcare practice• Primary leader of customer implementations, ensuring a positive onboarding and first impression of Huron Rounding followed by seamlessly transitioning the delighted customer to account management• Attended Huron’s quarterly Evidence-Based Leadership conferences, showcasing Huron Rounding to prospects and leading workshops of 100+ healthcare leaders engaging with the application• Coached leadership teams at partner organizations on employee engagement and change management best practices in tandem with analyzing employee recognition and issue management data from Huron Rounding• Served as subject matter expert for Leader Rounding on Employees within Customer Experience team• Proficient at working across a variety of platforms including Salesforce, Azure, JIRA, Aha!, Trello and Microsoft Office Suite• Nominated by peers for Huron 2020 Values Recognition Award

• Managed the success of over forty Huron Rounding partner organizations with a total book of business of over $1M ACV• Diligently executed kick-off calls and check-in calls with project teams and led weekly training sessions to hundreds of customers both virtually and on-site• Conducted virtual trainings for platform end users, growing their knowledge of software function and Rounding best practices• Collaborated with over twenty internal account leaders to execute coaching initiatives at partner organizations and served as the voice of the customer to internal development and product management teams• Established and maintained relationships with partners through exemplary customer service, detail orientation and positivity• Assisted software development team with feature prioritization and user acceptance testing• Analyzed partner Rounding data and provided recommendations to organizations to improve patient experience and employee engagement/retention

Regis University is a private, Jesuit university offering more than 120 degrees across 5 schools of study. The Undergraduate Office of Admissions receives thousands of applications each year, selecting a class of roughly 500 students each fall including those in competitive programs such as Nursing.• Actively recruited students from thirteen different states throughout a year long recruitment cycle, achieving record-breaking enrollment in two primary markets as a result of exceptional relationship building and strategy execution• Strategically organized a three-month fall travel calendar to include exhibition at national college fairs, high school visits, and individual student interviews• Undergraduate admissions events team lead, yielding top attendance at annual Scholarship Weekend and Admitted Student Weekend events• Managed a team of 12 part-time employees for weekly campus tours and monthly events

Colorado Christian University is a private university ranked in the top 2% of all colleges nationwide for its core curriculum. With over a decade of consistent enrollment growth it has been named one of the fasted growing universities in the United States.• Assisted the Director of Admissions & Assistant Director of Undergraduate Campus Marketing in their roles and responsibilities• Responsible for full execution of monthly two-day preview experiences for prospective students and families including event communications, logistics and vendor management.• Managed a team of 20 part-time enrollment counselor interns and university ambassadors• Partnered with enrollment counselors to execute quarterly admitted student events in primary recruitment markets• Contributed to the growth of the University's Facebook and Instagram by managing social media ambassadors