Logan Fowler Email & Phone Number

Denver, CO, US

Seattle, Washington, US

• Skilljar is the leading customer learning platform to protect and grow revenue, increase operational efficiency and deliver engaging customer experiences at scale. As the leader in customer education, hundreds of.
• Enterprise Implementation Manager and trusted leader of Implementation team OKRs; creator of Implementation Stages and Milestone Playbook framework and assets, enabling Implementation at scale in new verticals
• Voice of the Customer Program Manager responsible for all program components including communications, compliance reporting, and leading monthly internal webinars to share the customer perspective company-wide
• Customer Success Project Owner, maintaining internal onboarding documentation and assets; assisted leadership with creation of success plans and updated implementation packages to drive higher implementation revenue.
• Appointed as co-captain of Culture Ambassador Committee within People team; partnering with Head of People to lead a team driving remote-first workforce engagement through internal communications and special projects

Seattle, Washington, US

• Provides a best-in-class consultative Implementation experience for Customer Education teams including program and content strategy development and integration setup for customers across all market segments with.
• Agile project manager within Technical Services organization, leading multi-authentication and custom UI engagements for Mid-Market and Enterprise customers
• Organized content development for Digital Customer Success Onboarding Coursework, partnering with Customer Education, Customer Success and Support to create meaningful content for new customers
• Developed Slack on-call schedule for Customer Experience team to enable pre-sales team SLA compliance
• Created Slack on-call schedule for Customer Experience team to enable pre-sales team SLA complianceAppointed to Culture Ambassador Committee within People team; leader of the 2023 Core Value refresh project, increasing.
• Nominated by peers and chosen as winner of Q1 2022 Core Value Award: Ownership

Denver, CO, US

Chicago, IL, US

• Huron is a management consulting firm offering services to the Healthcare, Life Sciences, Commercial, and Higher Education industries. The Huron Rounding software helps build stronger relationships and deliver better.
• Established Implementation team with Customer Experience (CX), defining team strategy, process and overall position the broader Huron Healthcare practice
• Primary leader of customer implementations, ensuring a positive onboarding and first impression of Huron Rounding followed by seamlessly transitioning the delighted customer to account management
• Attended Huron’s quarterly Evidence-Based Leadership conferences, showcasing Huron Rounding to prospects and leading workshops of 100+ healthcare leaders engaging with the application
• Coached leadership teams at partner organizations on employee engagement and change management best practices in tandem with analyzing employee recognition and issue management data from Huron Rounding
• Served as subject matter expert for Leader Rounding on Employees within Customer Experience team

Chicago, IL, US

• Managed the success of over forty Huron Rounding partner organizations with a total book of business of over $1M ACV
• Diligently executed kick-off calls and check-in calls with project teams and led weekly training sessions to hundreds of customers both virtually and on-site
• Conducted virtual trainings for platform end users, growing their knowledge of software function and Rounding best practices
• Collaborated with over twenty internal account leaders to execute coaching initiatives at partner organizations and served as the voice of the customer to internal development and product management teams
• Established and maintained relationships with partners through exemplary customer service, detail orientation and positivity
• Assisted software development team with feature prioritization and user acceptance testing

Denver, CO, US

• Regis University is a private, Jesuit university offering more than 120 degrees across 5 schools of study. The Undergraduate Office of Admissions receives thousands of applications each year, selecting a class of.
• Actively recruited students from thirteen different states throughout a year long recruitment cycle, achieving record-breaking enrollment in two primary markets as a result of exceptional relationship building and.
• Strategically organized a three-month fall travel calendar to include exhibition at national college fairs, high school visits, and individual student interviews
• Undergraduate admissions events team lead, yielding top attendance at annual Scholarship Weekend and Admitted Student Weekend events
• Managed a team of 12 part-time employees for weekly campus tours and monthly events

Lakewood, CO, US

• Colorado Christian University is a private university ranked in the top 2% of all colleges nationwide for its core curriculum. With over a decade of consistent enrollment growth it has been named one of the fasted.
• Assisted the Director of Admissions & Assistant Director of Undergraduate Campus Marketing in their roles and responsibilities
• Responsible for full execution of monthly two-day preview experiences for prospective students and families including event communications, logistics and vendor management.
• Managed a team of 20 part-time enrollment counselor interns and university ambassadors
• Partnered with enrollment counselors to execute quarterly admitted student events in primary recruitment markets
• Contributed to the growth of the University's Facebook and Instagram by managing social media ambassadors

Master Of Business Administration (Mba), Strategic Management

Bachelor’S Degree, Communications