The Field Technician role provides onsite and occasional remote technical support and assists with pre-deployment configuration and new site installation for various TekLinks customers. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support.Essential Functions• Create and manage Service Requests, Incidents, and Problems through a ticketing system.• Help ensure day-to-day operations of IT Infrastructure.• Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).• Perform Virus and Malware remediation.• Perform Computer and server imaging / build outs.• Troubleshoot MFP/Scanner/Fax.• Ensure successful new site installations.• Configure printers & switches (basic only).• Complete technical documentation of installed / configured equipment.• Administer and troubleshoot Citrix Servers.• Administer and troubleshoot VMware.• Administer and troubleshoot database technologies/software.• Perform advanced troubleshooting of WiFi/Network.• Lead periodic technical meetings.• Provide coaching and feedback to junior staff.• Any other task or duty as assigned or required.

Responsible for delivering business value to customers by supporting infrastructure services, systems and technologies. Performs software and/or hardware configurations/ testing/ implementations to meet operational objectives and respond to Service Requests/Incident for technical assistance including research and resolution. ● Executes the operation, reporting and continuous improvement of​ ​ the services/functions required to deliver and support infrastructure services. ● Performs processes to ensure the stability, capacity and performance of associated services/functions. ● Responsible for ITIL Service Management based processes associated with Incident, Problem, Change, Availability, and Release Management. ● Under general direction develops and implements technical solutions for issues that are of a simple to moderate complexity. ● Understands the existing departmental/unit/functional processes and procedures. ● Understands workflow, process inputs and outputs, dependencies, etc. specific to the job role. ● Organizes time and information in a manner conducive to a high level of personal productivity; ability to multi‐task in an environment driven by time‐constrained deliverables. ● Adapts to change and work effectively in a dynamic environment.   ● Monitors systems for actual and potential outages, and responds as the first level of support for such outages. ● Develops and implements technical solutions for issues that are simple to medium complexity. ● Writes technical instruction for knowledge share with teams across multiple locations ● Participates in an on call rotation that may require after hours support. ● Also in charge of Conference Room Services and ServiceNow Work Group Management. March

Assisted customer technological issues through maintaining and updating computer systems, removing viruses, upgrading and repairing hardware and selling technological products. ● Demonstrated problem solving skills by performing basic technical system diagnostics and upgrades on customers’ technology. ● Basic knowledge of VoIP phone systems. ● Assisted in creating a positive experience for every customer who came in. This included handling all customer issues with the best customer service and building long lasting relationships with every customer that came in. ● Worked in a team setting to achieve company goals such as sales. ● Hardware and Software worked with: Linksys Network Devices, Net Gear Network Devices, Installing and Configuring Network Cards, Video Adapters, Internal HDDs, ● Upgrades of System memory and Other Internal Hardware., System Restores using Windows XP, Vista, and Windows 7. Full Installs of XP, Vista, and Windows 7, Removal of Virus/Spyware. Installation of Antivirus and other Protection Software

● Planning and executing large and small landscaping projects. ● Coaching, motivating, and training all employees in various landscaping functions ● Maintaining Excellent Customer Service to all clients ● Development and maintenance of the Executive Landscaping website; http://executive‐landscaping.com/ ● Assisted in obtaining new clients for the business.