Lokesh Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Passionate about driving customer engagement and satisfaction, I specialize in developing and executing strategies that build strong customer relationships and foster loyalty. With a deep understanding of customer needs and market trends, I create impactful marketing programs that resonate with our audience and deliver measurable results. At Keka, I focus on enhancing the customer experience, promoting customer advocacy, and supporting our clients in achieving their HR goals.

Hyderabad, Telangana, India

I was promoted to the role of Subject Matter Expert (SME) in the Customer Success, specifically within the Enterprise segment. I was fortunate to join a team comprised of seasoned professionals, each with over a decade of experience. This environment allowed me to contribute by assisting my colleagues in resolving their queries and conducting training sessions and PKT (Prescribed Knowledge Transfer).The experience was immensely valuable, as the team members were not only highly knowledgeable but also incredibly understanding and approachable. During my tenure, I actively participated in over 30 enterprise account implementations, consistently delivering results within the promised timelines.One of the highlights of this role was collaborating with senior professionals who had previously held leadership positions in other organizations. This exposure provided me with the opportunity to acquire a range of essential skills, including effective time management and team leadership.

Hyderabad Area, India

- Assisting customers by addressing their inquiries and offering optimal solutions or workarounds through email, phone, or chat.- Functioning as a consultant to guide customers in policy setup.- Conducting a thorough analysis of client data before commencing the onboarding process.- Implementing the Keka Software comprehensively within the client's system and delivering training as needed.

Chennai, Tamil Nadu, India

I worked as Process executive for 9 months here where my job was to track the metrics of nearly 50 Ad campaigns daily.