Speak to clients notify them about there delinquency status and attempt to secure a payment over the phone using easy pay. Confer with clients by telephone in attempt to determine reason for default or identify any type of obstacles and resolve our client issue. Take personal financial information, input it into Early Resolution, and analyzed the information provided to attempt on setting them up on a workout option that can help our customer cure delinquency or prevent foreclosure if not send client a workout package to further review and explore every option available that met our investor guidelines. Use automated dialing system to contact our clients in effort to assist them with options to bring account current depending on status of the account. Answered questions that client might have about loan modifications or any work out option given by us and made sure we have everything we need for the modification review. Provided payment changes or gave alternatives, which best fits, their needs and advised them of terms and expectations and made sure it is within compliance. Participated in special projects that supervisor recommended me and carry out special assignments that where assigned. Assisted as well with bankruptcy accounts and foreclosure department to.

Manage and oversee production flow. Run reports from the crystal report server. Make reports on excel spreadsheet, analyzed and made sure report is accurate and no discrepancies before, emailing It out to our client and other company executives. Maintain track of production numbers. Keep important information and file it. Keep track of employee headcount and employee attendance. Conducted recruiting procedures, screening of candidates and coordinated and interviewed the candidates. Developed and conducted training. Assist employees with benefits and enrollment. Resolve issues or escalate the issue to the right party. Analyzed and reconciled numbers that had big amounts of discrepancy. Assist HR as well as Finance Department with reports that needed to be reconciled and prepared expense report.

Made outgoing calls and received incoming calls, screen callers with complaints or problems and address the issue to the appropriate party or disposition, talk to borrowers set up appointments answer any question borrower will have about the loss draft process and verify information in order to provide accurate information to our field inspectors. Send out work orders to my assigned field inspectors to inspect properties. Give new employee access to the facility and network. Administer benefits enrollment and programs. Assist with labor and employee relations. Fax and make copies of papers input information into the company’s system, respond to inquiries and problems which are known not to require superior’s attention, receive and route incoming mail, carry out assignments and may recommend new procedures based on own analysis. Make traveling arrangements. Order office supplies. Prepare expense report and explained it in meetings. Monitored program budgets and payments or staff fees, vendors. Provide high level administrative support and managed organizational policies and procedures. Balance expenses and managed accounts payable and receivable. Organized workers guidance plan. Maintained attendance, vacation schedules and personal records of the employees.