Adrian Long Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Management and prioritisation of Judicial (and ELT) escalations through effective communication and coordination of resources
• Rebuilt the Asset Management service and streamlined end to end processes (ordering, stock receival and storage, delivery, user support, and disposal/recycling)
• Successful transition of Telephony and Mobility into a supported service
• Coordination of metro and regional support requests at prisons and satellite sites
• Building strong business relationships by through engagement and support

Perth, Western Australia, Australia

• Lead the transition team and worked alongside the incumbent service provider to successfully transition into the new account
• Ensure change and release management process compliance and represent in meetings as required
• Ensure recuring incidents in the environment are tracked through the Problem management process and represent in meetings as required
• Review and respond to security alerts and ensure the team is focused on threat prevention
• Coordination of resources to identify and resolve upcoming vulnerabilities within the environment
• Management of business as usual, improvement requests, and project workloads through the use of a visual task board

Perth, Australia

• Management and prioritisation of executive (ELT) escalations and VIP support through effective communication and negotiation
• Creatively improve build and delivery times of end user orders
• Gain efficiencies through technology (workflows and process improvements) and tools (manual handling equipment)
• Strong focus on occupational health and safety through process, communication, and personal protective equipment
• Working collaboratively with vendors to troubleshoot and solve issues
• Project resource coordination and delivering outcomes within tight timeframes

Perth, Australia

• Strong customer service skills, focusing on improving the service delivered
• Management and prioritisation of escalations and VIP support through effectivecommunication and negotiation skills
• Providing 24/7 support by coordinating and scheduling the team, focusing on safeand flexible working arrangements and mandatory day shift hours
• Being flexible and working around the teams rostered hours, resulting inperformance management and interpersonal relationship building to suit theindividual's roster
• Coordinating key business communications, specifically related to incidents andchanges/improvements
• Understanding internal and external frustrations with a core business function andarticulating this through improvements and feedback

Perth, Australia

• Focus on individual and team development, demonstrated through successfulemployee development plans, workshops, inter-site visits and external training
• Driving customer service and satisfaction through key performance indicators andLEAN board methodologies
• Maintaining team morale and motivation through innovative ways to addresschanges and knowledge gaps, as well as organising internal and external teambuilding events
• Project coordination requiring business and vendor engagement, scoping, designing,training, delivering and ultimately uplifting services with a new toolset

Perth, Australia

• Metro and regional travel, coordinating and scheduling the team for visits to allWestern Australian schools, focusing on safe and flexible working arrangements andoffice-based breaks in travel
• Building strong interpersonal relationships within the team
• Ensuring Occupational Health and Safety processes were adhered to andcreating/updating them where applicable
• Highly responsive to onsite team requirements due to my flexibility and availability
• Coordination and facilitation of team training to ensure quality outcomes throughcontractor training and a team mentor/mentee structure
• Create and maintain workplans/documentation such as checklists to ensure thedelivery quality outcomes

Perth, Australia

Perth, Australia