Elizabeth Cortez Email & Phone Number

Greater San Diego Area

• Demonstrate good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.• Adapt to the customer’s learning style and level of knowledge during troubleshooting.• Explain the reason behind troubleshooting methods to customer so they can understand the issue and feel confident moving forward should the matter repeat itself.• Assist management in training and call listening of new team members.

• Perform work in compliance with company policies including HIPAA and regulatory requirements.• Answer incoming calls and troubleshoot with customer until a mutually agreeable resolution has been achieved.• Work with field team as necessary to troubleshoot and assist customers with persistent issues.• Provide accurate and through documentation of customer contact calls and emails using CRM.• Categorize cases as complaints and/or MDR to assist QA in resolution… Show more • Perform work in compliance with company policies including HIPAA and regulatory requirements.• Answer incoming calls and troubleshoot with customer until a mutually agreeable resolution has been achieved.• Work with field team as necessary to troubleshoot and assist customers with persistent issues.• Provide accurate and through documentation of customer contact calls and emails using CRM.• Categorize cases as complaints and/or MDR to assist QA in resolution prioritization.• Collaborate between Technical Support and Failure Investigation to ensure quick RMA return rate.• Communicate effectively with the team to provide sufficient phone coverage. Show less

Greater San Diego Area

• Answer incoming general line calls using troubleshooting skills to appropriately assist customers by providing warm transfers to the appropriate technical service specialist• Support the implementation of the new cleaning and disinfection procedure for the INRatio device by aiding point of care providers in product inquiries or complaints• Thoroughly document cases within Salesforce.com for company and FDA records• Multitask daily to balance time management between customer calls… Show more • Answer incoming general line calls using troubleshooting skills to appropriately assist customers by providing warm transfers to the appropriate technical service specialist• Support the implementation of the new cleaning and disinfection procedure for the INRatio device by aiding point of care providers in product inquiries or complaints• Thoroughly document cases within Salesforce.com for company and FDA records• Multitask daily to balance time management between customer calls and projects• Use SAP to retrieve missing information regarding product buyer and serial numbers• Exhibited initiative in creating an efficient and organized system for tracking and logging call attempts for recall notices Show less

• Provide assistance to a physically disabled person with an autoimmune disease to ensure a safe and healthy living environment

• Supervise a crew of six employees to guarantee kitchen operations are executed smoothly by overseeing proper sanitation of essential kitchen and dish room equipment.• Guarantee effectivity of crew by generating and assigning proactive tasks to avoid problems or delays in service

Bachelor Of Science, Biopsychology

Activities and Societies: Los Curanderos

Education record