Yeikson Cornelio Email & Phone Number

As a Technical Support Specialist Level 2, I assist customers with more difficult technical issues requiring a greater level of personalized care and:• Performs logs reviews to identify possible technical errors in the functionality of insulin pump system and insulin delivery based on Control-IQ algorithm.• Guides X2 Slim and Tandem mobi pump users in the process of updating pump software.• Provides support to Health Care Providers with their Professional Tandem Source accounts technical issues, creating and managing accounts.

As a Technical Support Specialist Level 1, I was responsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). In addition, I am responsible for determining the need of each contact with the goal of achieving the highest resolution. Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental Standard Operating Procedures SOPs.• Identifies potential health and safety issues with products and follows appropriate internalnotification procedures.• Using approved communication guidelines, responds to customer concerns or inquiries.• Demonstrates good judgment in selecting methods and techniques for obtaining solutions inresponding to customer requests.• Answers questions and troubleshoots issues related to use of the Tandem's insulin pump, itsSoftware, integrated Mobile App, online t:connect patient portal, and integration with CGM medicaldevices.• Responds timely and satisfactory to resolve customer inbound calls and on-line contacts in supportall pump models• Ability to work in a technical environment providing solutions and services to customers that onoccasion may be in a stressful situation; ability to defuse situations.• Uses training materials and process flow charts to record accurate and thorough documentation ofcustomer contact calls and emails within the CRM system.

New York, United States

The New York Early Childhood Professional Development Institute leads the work to establish and implement an early childhood workforce system to ensure funding, standards and competencies, career development resources, qualifications and credentials, professional development. Our mission is to support the development of all early childhood educators in New York to ensure that every young child has access to excellence.As a ISS Program Technical Specialist, I perform several functions that range from remote support to a population of more than 9,000+ programs and providers within the network of the City University of New York and closely work with project administrators to collect and evaluate data to engineer new programs to help to develop the upcoming generation of the workforce — Some of these functions are:• Train newly hired project consultants to ensure that roles and deliverables are being met over the course of a multistage project rollout.• Engaged with, grew, and retained a user base from 0 to 9,000+ providers over the course of 2 years.• Work with project coordinators and directors to identify and patch system vulnerabilities.• Collect and analyze project analytics to present periodic data reports to executive directors.• Authored and translated project documents such as full-length user manuals and how-to guides, bilingual email and text message communication campaigns. • Proofs and edits translations for State-level agencies and partners such as ACS, DOE, and CFWB.• Creates and edits training video tutorials and flyers using video editing and graphic design software.

New York, United States

As a leading medtech company, Siemens Healthineers is committed to helping fight the world's most threatening diseases. Our portfolio of products, services, and solutions is at the center of clinical decision-making and treatment pathways.While working for this company, I had the opportunity to fulfill multiple responsibilities and collaborate with a myriad of RVPs and account executives mange important IDN accounts (Integrated Delivery Network) for several territories such as Texas, Alaska, California, Oregon, Montana, Washington and the entire Eastern coast. Some of the functions I perform are:• Collaborates with account executives across multiple territories to process IDN customers' orders and allocate essential materials and equipment based on supply chain availability.• Drafts internal reports on sales analytics to predict possible shortages in the distribution supply line.• Coordinates and establishes communication between company departments to allocate and mobilize materials between multiple warehouse and clients' locations.• Utilize SAP software to gather and provide tracking data, clients' account and orders statuses, request shipping upgrades for account executives, RVPs and clients. • Assists RVPs manage 60+ days back-flow.

New York, United States

I had the opportunity to perform several roles which included: Sales Specialist, Operation Specialist, and Business Expert.As a Sales Specialist, I helped cultivate business-linking relationships with our clients’ businesses and created an enthusiastic atmosphere around Apple products and services while providing a delightful customer experience for our clients. Other responsibilities also included:• Using Apple steps of service to uncover customers’ needs and building complete solutions tailored to each unique case.• Managing customers’ reservations.• Processing payments, refunds, and exchange transactions.• Educating customers with on-the-spot demos.As an Operation Specialist, I focused on operational strategies to ensure shipments were being tracked correctly, verifying that shipment orders were carefully counted in and processed to be organized for sales, damaged, defective, and/or returns to be sent back to the warehouse. Other responsibilities included:• Assisting Sales Specialists by running products to the sales floor.• Keeping an inventory of all sellable items on stock.• Ensuring returns from sales are properly sectioned for shipping back to the warehouse.• Providing logistic support and inventory management.As a Business Expert, I provided clients personalized support using our Customers Relations Management Tool (CRM). We organized existing accounts perspectives and engaged clients to discover what services would help them grow their businesses by knowing more about the needs of their businesses and the things they are currently doing. Other responsibilities included:• Contacting business partners via e-mails, phone calls, and in-person meetings.• Repairing damaged relationships with clients.

New York, United States

I performed several functions which ranged from customer service support to administrative tasks. My responsibilities included:• Designed nutritional regiments for customers and provided personalized client consultation.• Performed administrative functions such as daily reports, employee schedule management, monthly inventories, and bank deposits.• Contacted business partners and suppliers via phone calls and email communication.• Monitored store performance and merchandise inventories to ensure store standards were met.• Developed inventory-tracking system procedures, which resulted in 35% faster end-of-day procedures.• Designed local marketing campaigns and product combination, which increase store sales by 15% and unit per transition (UPT) by 25%.

Bachelor Of Arts - Ba

Associate Of Arts - Aa