Professional software test and evaluation. Created scenarios for testing and implemented bug and fix tracking. As company software brand subject matter expert, created training manuals, web-based interactive, and on-site client training for portfolio of software products. Developed requirements for multi-national cloud based medical records storage system. Instrumental in designing the roles and permissions operations based on HL7 (Health Level 7 International Standards). Interfaced with Brevard County Clerk of Courts to formulate requirements and implemented procedures to maintain the accountability and security of County Court records and media. Implemented metrics to improve productivity and streamline expenditures.

Internally serviced customers, predominantly Brevard County Clerk of Courts, by maintaining their inventory through performing and coordinating workflow of record center tasks including document preparation and scanning, put-away, retrievals, internal moves, quality assurance of scanned documents and other media. Compiled and tracked performance at the team and individual level, monitored customer contacts and provided consistent and objective coaching and feedback. Provided actionable data to Leadership, Engineering and various internal support groups as needed. Participated in design and delivery of records management and quality standards. Designed, implemented, and conducted team and individual training to enhance performance, provide specialized customer care, and improve quality.

Training, Recruiting, Regional Manager, and Merchandiser for companies such as: Hallmark, Keurig, DP Recruiting, and Anderson Merchandisers. Recruit and train employees; create merchandise displays, demo products. Coach and train customer sales and service skill sets. Develop and implement web and personal training to build brand awareness and product knowledge. Built market position by locating, developing, defining, negotiating, and closing business relationships.

Responsible and accountable for completing assigned in-store merchandising activities. Record and communicate required data regarding execution of work and represent Procter & Gamble at store level. Activities: plan-o-gram resets, store remodels, POP/POS placement, data collection, display building, and new item placement.

Design curriculum and instruct company computer and classroom based training programs. Supervise team to capture data from current employees for use in quality and plan design improvement. As a team lead, supervised, coached, and lead an initiative to build teams by matching employee skills with partner requirements. Developed negotiating strategies and positions by studying integration of new venture with company strategies and operations; examined risks and potentials; estimated partner’s needs and goals. Interfaced with partner companies to develop requirements for their web presence. Worked with the engineering team to evaluate and customize web applications for partner companies, such as nfl.com, nascar.com, burberry.com, toysrus.com, pbs.org, radioshack.com and other e-commerce web presences.

Administered and evaluated testing and program components such as; SAT, ACT, and EMT. Counseled students regarding educational goals. Managed and administered the Defense Activities for Non-traditional Education Services and the College Level Education Programs.