Lora Barclay Email & Phone Number

Glasgow, United Kingdom

Bellshill

Book-keeping (processing daily bank transactions, bank statement reconciliations, preparation of month-end accounts notes etc.)Credit control and income forecasting.Monitor fixed asset register / arrange annual audit of fixed assets.Management of business insurance.Management of Data Protection registration.Personnel: maintenance of files, updating holiday / absence records, issuing new contracts, staff handbook updates, new employee inductions, organising performance… Show more Book-keeping (processing daily bank transactions, bank statement reconciliations, preparation of month-end accounts notes etc.)Credit control and income forecasting.Monitor fixed asset register / arrange annual audit of fixed assets.Management of business insurance.Management of Data Protection registration.Personnel: maintenance of files, updating holiday / absence records, issuing new contracts, staff handbook updates, new employee inductions, organising performance reviews, checking driving licences annually etc. Health & Safety: Organise VDU assessments, electrical appliance testing and fire risk assessments.Organise monthly board meetings.General office administration. Show less

East Kilbride

Duties include:Managing the day-to-day running of the Customer Service HelpdeskInvestigating and solving customers’ problems and customer account administrationCommunicate effectively with customers via telephone and emailTo undertake the role of ‘customer champion’ and foster a customer-centric culture across all areas of the businessDevelop and drive a customer service strategy aligned with corporate objectivesPromote a professional, motivated and ‘can do’ service… Show more Duties include:Managing the day-to-day running of the Customer Service HelpdeskInvestigating and solving customers’ problems and customer account administrationCommunicate effectively with customers via telephone and emailTo undertake the role of ‘customer champion’ and foster a customer-centric culture across all areas of the businessDevelop and drive a customer service strategy aligned with corporate objectivesPromote a professional, motivated and ‘can do’ service ethic across the company and to coach and mentor the department accordinglyAchieve all key customers SLA’s, providing the best in the market customer service and maintaining awareness of competitor activityTo identify and where necessary take remedial action in areas of under-performance against SLA/KPI targets Show less

Greenock

Duties included:Handling request for Maintenance Contracts for EMEADispute coordinator and resolution ownerAnswering inbound callsTeam Support for EMEA countriesTaking minutesTrainingProjects support

I spent a few months, teaching French and Spanish to children and adults in a small language school in Helensburgh. I took part in a few events in view of promoting the business and created flyers to distribute within schools and businesses.

Ba Hons, Modern Language; French And Spanish

I studied for 2 years; I took part and passed various language related modules including a TEFOL qualification.

Advanced Highers, Languages, A

Advanced Higher French - A+ Advanced Higher Spanish - A+ Advanced Higher German - B Intermediate Italian - A+ HND IT Admin - A+

Highers, Languages, A - B

Higher Maths - B Higher French - A Higher Spanish - A Higher English - B

Education record

I studied the 18 compulsory subjects alongside an intensive English course.