Product implementation for Commercial and Small Business customers, including, but not limited to, Remote Deposit Capture, Lockbox, Positive Pay, Wires and ACH.Provide support to both internal and external customers related to Treasury products.Responsible for employee training and the maintenance of all procedures, help guides and product forms.Monitor systems to ensure accurate data. Identify and resolve system-related problems.Resident technical expert related to Treasury products, including Remote Deposit Capture migrations and installations. Work with Product Management on vendor selection and rollout of new products, enhancements and platform migrations.Worked on and supported Departmental audits and OCC exams.Identified fee leakage resulting in $500,000 of fee income collection.

Responsible for managing business client’s portfolio.Risk identification. Answered inquires in a timely manner.Problem resolution and research handling of complex and escalated issues.