Diana L. Cortes Email & Phone Number

Toronto, Ontario, Canada

• Develop and implement advocacy programs across campuses to inform students of their rights.• Assist students with academic support needs, appeal processes, and preparation of required documents.• Conduct informative sessions and workshops to educate students on their rights and appeal procedures.• Maintain impartial, ethical, and confidential appeals processes, attending meetings as necessary.• Collaborate with GBC departments, partner organizations, and committees to enhance student success.• Supervise part-time support staff, student placement, and volunteers while supporting board members.• Contribute to SA and GBC academic policies, procedures, and the academic advocacy annual report.• Provide data tracking, analysis, reporting, and recommendations for continuous improvement.

Toronto, Ontario, Canadá

• Provide information, support, orientation, and referrals to students’ base on GBC policies and procedures.• Conduct in-take, peer support case management, and connect to resources to students facing academic, financial, and personal issues.• Promoted Academic Support program and services to George Brown College students, staff, and faculty to enhance education and reduce barriers.• Helped students address academic concerns by identifying options and understanding college policies and procedures. • Shared input with Coordinator on policies impacting students and their rights.• Responded to inquiries through the hotline, phone, email, chat, and in-person.• Met with students for in-take, peer support, and casework.• Completed data entry and administrative tasks (case documentation)• Maintained confidentiality and ethics in handling student information and appointments.• Promote Student Association services that promote quality education and reduce barriers to education.• Share input with the Coordinator about GBC policies and procedures that impact students and student rights.• Care and safeguard in-take, appointment bookings, and student information with ethics and privacy.

Toronto, Ontario, Canadá

• Provide one-to-one individual skills assessment to determine technical skills and wraparound service needs of senior clients.• Develop an 8-week action plan to identify key goals and outcomes• Develop weekly meeting schedule and communication plan to connect with seniors• Research and develop new content for RIWC’s Digital Literacy Webinar Series• Co-facilitate and lead digital literacy webinar sessions for adults and senior women• Provide technical skills training as needed based on an action plan• Provide referral and advocacy support for senior women based on action plan• Complete intermediate and exit interview and additional referrals at the end of the matched period• Listen to and provide attention to the islamophobia helpline callers • Complete intake/assessment and any other required documentation to record the events of helpline shift• Complete warm transfers to crisis counseling, legal support, and other distress services in the community• Participate in team/staff meetings for professional development, orientation, outreach, and outreach strategy

Toronto, Ontario, Canada

• Recruit and select Poll Clerks • Prepare Poll Clerk schedules • Ensure polling stations are staffed appropriately at all times • Monitor polling stations during elections to ensure processes are followed and materials are available • Assist the CRO throughout the election process • Work with the CRO to create campaign materials to encourage student participation during the elections process

Bogotá, Distrito Capital, Colombia

• Monitor the progress of the Administrative Process of Restoration of Rights in different regions and ensure compliance with established protection indicators, guidelines, and laws.• Conducted approximately 200 case studies per year as part of supporting the Administrative Process of Restoration of Rights, collaborating with family advocates and tracking specific cases of administrative processes for the reestablishment of rights in various regions and prepare reports on them.• Develop and implement strategies to facilitate the comprehensive and timely completion of the Administrative Process of Restoration of Rights for children and adolescents.• Monitor and consolidate data on the restoration of rights process to identify areas for improvement and inform decision-making.• Provide guidance and support for the implementation and development of consultative committees for the restoration of rights in different regions.• Attend meetings and participate in other relevant activities as assigned by the supervisor.• Prepare reports and respond to requests related to the functions of the Sub-Directorate.

Bogotá, Distrito Capital, Colombia

• Coordinate logistics for travel commissions and travel authorization processes for ICBF officials and contractors.• Provide administrative support for training and technical assistance events.• Develop schedules and agendas for meetings, committees, and other activities required by the Protection Directorate and its sub-directorates.• Support the monitoring of the legalization of travel commissions for the Protection Directorate and its sub-directorates.• Coordinate the necessary logistic and administrative tasks for the successful execution of events and activities required by the Protection Directorate and its sub-directorates.• Support the management of information reporting of the Youth in Action Program.

Bogotá, Distrito Capital, Colombia

• Support the transitional feeding program for forcibly displaced households.• Maintained information through Excel and Access databases for consolidation and statistical reporting.• Responded to petition rights and legal requirements.• Compile data, statistics, elaborate slide deck presentations and visual materials.• Written response to humanitarian aid requests, and legal requirements.• Developed practical tools for consolidation including databases, forms, and protocols for consulting information and processing or reprogramming requests for humanitarian aid.• Assisted in the development of monitoring and information control schemes for humanitarian aid.

Bogotá, Distrito Capital, Colombia

Download and consolidation of the information of requests received and answered of humanitarian aid applications of the Unit for the Attention and Integral Reparation to the Victims – UARIV Account. Some of my main duties were:• Elaboration of reports and statistics, control reports, and follow-up to the processing of applications of the operation, and the administration of the database• Assignment, and reassignment of applications, printing, relation, and preparation of documentation.• Type and proofread correspondence, forms, and other documents.• printing of the requests, Answer electronic inquiries.• Compile data, statistics, and other information.• Verify accuracy and completeness of data.• Order office supplies and maintains inventory

Bogotá, Distrito Capital, Colombia

Information and data Analist Download and consolidate the information of requests received and answered of humanitarian aid applications of the Social Action Account. Some of my main duties were: • Type and proofread correspondence, forms, and other documents.• printing of the requests, Answer electronic inquiries.• Compile data, statistics and other information.• Verify accuracy and completeness of data.• Order office supplies and maintains inventory.• Managed humanitarian aid applications for Social Action Account.• Downloaded and consolidated information for aid requests.• Administered database for reporting and elaboration of operation state.• Followed up on response terms for aid requests.• Elaborated reports, statistics, and control reports.• Assigned, reassigned, printed, and prepared documentation for applications.Customer Service Representative - Call CentreTelephone attention to clients of telecommunications company, with high standards of quality, attention to detail, implementing key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals. Some of my main duties were: • Reaching out or responding to inbound/outbound calls from potential customers.• Processing applications for multiple personal-home telecommunication products. • Maintaining awareness of company policies and procedures.• Actively marketing and selling lending products and services.• Strong collaborative skills within a team environment.• Verified and escalated incidents as a Verification Agent for Telefonica Telecom Account.• Offered solutions to clients over the phone.• Consolidated, reviewed and escalated incidents reported by care advisors• Monitored and provided feedback on cases.• Supported the development of socialization and training materials.• Prepared daily management reports and reported technical abnormalities to coordinator.

Ontario College Diploma Assaulted Women'S And Children'S Counsellor/Advocate, Social Services

The Assaulted Women's and Children's Counsellor Advocate Program (AWCCA) is a 2-year full-time program in social justice work. This.

Bachelor'S Degree As Psychologist, Psychology

Graduation Project: 2017-2018. Challenges and difficulties of children transitioning from institutional welfare to independent life..

Fine And Visual Arts, Art/Fine Arts/Plastic Arts