Truc Vo Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Assist on guest's check-in process as well as dealing with in-house guest's requests (on-site)- Handle guest's inquiry through phone calls via OpenPhone- Use PMS (Beds24) and Notion to manage guest's reservation and company information, co-ordinate with Teammates from other Departments through Slack

Ho Chi Minh City, Vietnam

- Conducted weekly report based on Customer Reviews- Conducted customer surveys- Tested new app features and UI- Manage instruction areas on ShopeePay website: create and update app feature instructions

Ho Chi Minh City, Vietnam

- Planned for and executed projects

Ho Chi Minh City, Vietnam

Partner services: - Educated partners on tools and processes that would optimize their product on Agoda.com and encouraged them to self-serve own maintenance needs- Responded to inquiries and requests of partners to resolve current and future via phone, email and face to face meetingInternal operations:- Provided coaching sessions for newcomers and other team members to maintain a level of understanding and topic knowledge in the team- Assisted Team Leader in running report to monitor team progress and daily KPIs performance of other team members - Proactively escalated systemic issues and process gaps via the appropriate escalation paths as well as giving constructive feedback to upper management level regarding team performanceMarketing projects & Sales campaigns:- Participated in global projects such as advising internet strategies and promotions, gaining competitive edge on hotel availability and supply, expanding hotel networks and improving website content- Introduced and convinced partners to join new marketing tools and products. Performed additional tasks associated with test & learns, content or process improvement as assigned by HQ Project Team

Ho Chi Minh City, Vietnam

Acquisition: - Managed new hotel acquisition and onboarding contract in order to expand hotel networks by doing market research to locate and sign up potential properties in Viet NamSales & Management:- Built up and managed productive relationships with new and potential hotels, educated partners on tools and processes that will optimize their product and advise about internet strategies and seasonal promotions- Managed assigned accounts, developed annual account plans and built long-term relationships with key accounts- Provided training in inventory management, data entry, production reports and educated partners the relating functions of the softwareInternal support:- Collaborated with market management teams and other internal teams to respond critical & complex hotel partner issues- Assisted Market Managers in managing their key accounts and optimizing their content quality

Ho Chi Minh City, Vietnam

- Educated partners on functions of the software tools and processes - Handled updates to existing room types and rate plans- Edited existing property content in English- Managed new hotel acquisition and onboarding contract administration- Resolved partner’s issues and inquiries by providing accurate responses to promote partner relations

Ho Chi Minh City, Vietnam

- Delivered support to hotel customers- Handled the check-in / check-out process- Dealt with customers' complaint- Cooperate well with other departments to maintain a smooth workflow.