Loretta Chen Email & Phone Number

San Mateo, California, Us

Built the documentation set from the ground up as the first technical writer and early hire at this aggressive startup. Responsible for tracking, managing, and delivering high quality documentation at a face-paced release cadence for the StreamSets suite of products. Build and test our products as part of the writing process, providing UI and UX suggestions to a small, fast-moving team of engineers who develop products without a dedicated QA team. Work closely with the field and technical support teams to incorporate high-impact updates to the documentation. Collaborate with product management and engineering management to recalibrate priorities and ensure that the doc team continues to fulfill the company’s changing needs.

Redwood City, Ca, Us

Sole contributor for the Informatica Cloud business unit. Responsible for all documentation for Informatica Cloud, an enterprise-level SaaS and IaaS solution that integrates on-premise and cloud-based systems from Oracle and Microsoft SQL Server to Salesforce and Amazon Redshift.Worked closely with the QA, development, and product management teams to deliver quality documentation on tight deadlines for the quickly expanding cloud product. Deliverables included user guides and online help, a developer guide for the REST API and connector toolkit, release notes, and community articles.

Redwood City, Ca, Us

As a seasoned technical writer familiar with the documentation team standards and processes, worked on special projects and produced documentation for different business units as needed.Projects included documentation for web-based reporting and administrative tools for PowerCenter, the conversion of acquisition documentation to Informatica standards, and the migration of the Informatica documentation set from Adobe FrameMaker to DITA.

Managed a bimonthly online technical journal for Informatica customers, partners, and prospects. Wrote, solicited, and edited feature articles to address specific customer needs. Converted documents to HTML and performed daily site management.

Key doc team contributor for PowerCenter — client-server enterprise data integration software. Produced well-reviewed print manuals, online help, release notes and task-based articles in a start-up environment.Established doc team standards and procedures, created and maintained FrameMaker templates. Managed all levels of print production. Helped hire and train new writers.

Master Of Fine Arts (Mfa), Writing, Literature, And Publishing

Ba, English