Lori Kramer Email & Phone Number

Bayport, MN

Bayport, MN

• Key Accomplishments:
• Manage Guest Services team; responsibilities include direct daily management, performance evaluations, feedback, mentoring and coaching.
• Execute world class on site builder/architect focused experience to increase loyalty with key customers. As a result of these events visit growth of 22% was realized with a feedback score of 97%. Attendees had increase.
• Manage on-site company retail store. Responsible for budget of $100K, product selection, staffing, inventory, sales and financial reporting. Phase 1 redeveloped store through inventory upgrades and visual merchandising.
• Responsible for development and implementation of tour guide recognition program; increased number of active tour guides by 25%.
• Oversee execution of company manufacturing tour program of 2,000+ guests/year.

Bayport, MN

• Coordinated all logistics related to training program and provide day-to-day session logistical support.
• Supported new training program concepts.
• Provided timely feedback to training team and management on satisfaction and session feedback from training programs.
• Provided recommendations for agenda changes and input from session evaluations.
• First point of contact for dealers and sales representatives.

Bayport, MN

• Coordinated and redeveloped Andersen’s Quarter Century Club Picnic to maintain quality of event and meet set budget.
• Administered Minnesota Job Skills Grant. Gathered and submitted data quarterly to required state agencies.
• Coordinated Advisory Committee trips. Arranged annual group events (both local and those that require travel).
• Responsible for coordination of annual Management Retirement Dinner.
• Coordinated executive candidate interview schedules.

Bayport, MN

• Provided administrative support for the Director of Human Resources.
• Gained experience with HR and manufacturing area of company while utilizing my knowledge base gained with the sales and service groups.
• Coordinated day-long interview schedules for external candidates.
• Responsible for ensuring accuracy of electronic payroll system for over 500 associates.

Bayport, MN

• Provided administrative support for the Director of Customer Development and the Director of Corporate National Accounts.
• Accepted additional responsibility of coordinating 2002 National Sales Meeting, including travel arrangements and presentations. Worked with an outside production company to organize the event.
• Developed PowerPoint presentations for the National Sales Meeting, President’s Club, CDO Employee Updates and the Executive Committee Review.
• Promoted, planned and coordinated the 2002 President’s Club trip held in Nevis. Assisted in planning 2001 trip.
• Managed the planning process for the 2001 NSDJA Reception.