Lori-Ann Walker Email & Phone Number

New York City Metropolitan Area

Garden City, New York, United States

• Led project teams for accounts across industries, including job analysis, content validation, assessment item development, assessment implementation, and delivery. Managed a client book of business totaling over $1M in.
• Led Aon's Public Sector Vertical and spearheaded business development initiatives, leading to revenue growth and expansion of the client portfolio.
• Collaborated with current clients and prospects to identify assessment needs and determine and implement optimal solutions.
• Developed relationships with internal and external stakeholders to monitor risks and competing priorities. Continuously achieved high NPS (Net Promoter Score) ratings reflecting ambitious client satisfaction goals..
• Delivered impactful ROI to external stakeholders as well as improved internal team performance by 10-15% by facilitating training sessions.
• Led projects by creating project timelines, coordinating internal and external teams to ensure project milestones were completed on time and within scope, delegating tasks, and partnering with clients. Typically.

• Advanced through roles of increasing responsibility to provide talent consulting services to mid-and large-sized domestic and international organizations across a variety of industries.
• Supervised, trained, and developed a high-performing team of assessors in the Virtual Assessment Center, contributing to an increase in the successful execution of virtual assessment programs. Typically managed.
• Played a critical role in the development, implementation, and delivery of new assessment programs, enhancing accuracy and relevance of assessments and positively impacting client outcomes.
• Reduced added labor hours by maintaining firm adherence to Service Level Agreements with internal and external clients. Typically saved approximately 15 non-billable hours per month.
• Provided stretch assignments and mentoring to allow for team member growth and promotion. 40% of staff was promoted in 2023.
• Collaborated with the Talent Assessment Team on various projects and assessment enhancements, contributing to an increase in overall effectiveness and innovation of assessment tools and methodologies.

Primarily responsible for quality assurance within Assessment and Selection. Train behavioral assessors on role play assessments, conduct quality audits and calibration sessions. Assure accuracy of assessments by means of call monitoring and providing assessor feedback. Key player in the development and implementation of new assessment programs.

Conducted role-play assessments with various clients in the telecommunications, financial, IT and government industries to aid in the selection and development of employees.

Master Of Science - Ms, Counselor Education/School Counseling And Guidance Services

Bachelor Of Arts - Ba, Psychology