Lori Becker Email & Phone Number

Des Moines, Iowa Area

Des Moines, Iowa Area

• Supervision of training efforts through the implementation of Ruan Transportation Management System 2.0 for over 200 operations• Creation of training content and virtual resources for Ruan Transportation Management System 2.0• Collaboration and support for enterprise wide training programs• Positive working relationships with business partners in operations and information technology• Employee engagement score among the highest in the company

• Create and coordinate customer training programs for over 12,000 sites• Supervise training team with 97% customer satisfaction per post-training surveys• Provide training to VIP customers increasing usage by over 200%• Develop virtual on demand training materials for various internet based products

• Investigate, evaluate, and negotiate auto claims to properly administer policy benefits• Provide customer service to policyholders• Work with team to effectively meet customer service goals

• Direct supervision and performance management of trainer staff and new associates • Development and maintenance of a $450,000 annual budget• Assessing training needs, development and implementation of performance improvement strategies• Measuring the effectiveness of training and return on investment • Maintaining business partnerships to provide performance management and training services

• Provide over 200 members of claim management and claim handlers with training and informational programs regarding the analysis of injury claims• Technical resource regarding specific injuries and various medical management issues• Liaison with health care consultants, providers, and vendors• Coordinating unit activities as lead worker• Special assignments including quality assurance and value analysis projects

• Coordinating self-insured workers’ compensation program

• Staff registered nurse on a medical unit with charge responsibility

Ms, Health Administration

Bs, Nursing