• Managed key relationships with peer roles across the enterprise, including Business Application Owners, Service Catalog Manager, Software Product Owners, and Procurement representatives.• Drove the effort to redesign Fidelity’s ServiceNow tool, taking a highly customized environment back to baseline to ensure operational efficiency.• Led analysis, design, and requirements for IT SAM process improvements and feature enhancements.• Managed lifecycle stages of software assets from initial request - purchasing, deployment, maintenance - through removal from service.• Ensured quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models, and Software Entitlements.• Developed and analyzed reconciliation reports to remediate non-compliant software installations.• Drove reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher.

• Responsible for the long-term strategic management of software and technology-related hardware.• Led the Asset Management team in the formation of procurement and disposal processes to optimize technology spend across the organization.• Developed procedures and created workflows for tracking company assets to oversee quality control throughout their lifecycle.• Partnered with internal audit team to develop controls to ensure assets are meticulously managed.• Championed the Software AM function, educating, articulating needs, and collaborating cross-departmentally.• Scrutinized software contracts, agreements, and T&Cs to reduce risk to the company.• Identified process and data improvements and gathered evidence for use in business cases relating to hardware and software procurement, tracking, and disposition.• Provided optimization recommendations to the business during annual software true ups including infrastructure changes, contractual, and licensing options.

• Facilitated development of a robust Software Lifecycle Management program to identify and onboard over 200 software publishers while working with aggressive deadlines.• Conducted software asset reconciliation to ensure compliance.• Managed day to day requests from end users to fulfill software licensing needs.• Processed and maintained software licensing documentation as part of the ITAM program.• Ensured that the ITAM team collected and maintained accurate software licensing information in repository (ServiceNow).• Analyzed trends in order to provide recommendations of best practices and warn of potential risks to the company.• Oversaw renewals, internal audits and inquiries, and changes in product licensing.• Monitored software usage to reduce the risk of noncompliance.• Coordinated with procurement for purchasing and receiving of all software assets.• Assisted with processes for control and inventory management to track accountability, identification, software maintenance contracts, and lifecycle status.

• Responsible for the development and maintenance of policies, standards, processes, systems and measurements that enabled the organization to manage the IT Asset Portfolio regarding risk, cost, control, IT Governance and compliance. • Established and tracked software and hardware asset lifecycle management process from planning and deployment to retirement, refresh and disposal. • Maintained inventory and delivery of hardware and software products through UPS, FedEx, DHL, etc.• Continuously developed, maintained, and implemented strategies for hardware and software asset management to ensure compliance with the terms & conditions of license agreements, regulatory contracts and manage internal software audits. • Utilized SCCM for discovery purposes relating to hardware and software.• Conducted quarterly internal audits of hardware, software, and mobile assets.• Managed corporate MiFi account (Verizon); monitored usage and rate plans to ensure maximum cost savings.• Managed relationships (onsite and remote) with key technology vendors such as CDW, HP, Dell, Verizon.• Financial Management accountabilities included assisting in the planning and development of the IT annual budget and allocation; responsible for monthly capital and expense forecast, managing capital budget of $10 million, and expense budget of $7 million; accountable for reconciling fixed assets; administered accounting functions for services pertaining to purchase, ordering, and billing.

•Provided direct support of two technology directors including management of calendars and schedules, preparation of meeting agendas and notes, and meeting logistics•Arranged for travel and processed expense reports•Processed invoices for management and directors•Managed records and archives•Created reports for technology ticket volume•Served as back up for the National Center receptionist; greeted guests and answered high volume of phone calls

• Provided technical support for various online continuing education courses• Resolved escalated issues and settled disputes• Provided technical support for websites, professional meetings and conferences, and general inquiries• Conducted training classes for internal employees