Lori Carr Email & Phone Number

Dallas, TX, US

Boston, MA, US

• Managed key relationships with peer roles across the enterprise, including Business Application Owners, Service Catalog Manager, Software Product Owners, and Procurement representatives.
• Drove the effort to redesign Fidelity’s ServiceNow tool, taking a highly customized environment back to baseline to ensure operational efficiency.
• Led analysis, design, and requirements for IT SAM process improvements and feature enhancements.
• Managed lifecycle stages of software assets from initial request - purchasing, deployment, maintenance - through removal from service.
• Ensured quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models, and Software Entitlements.
• Developed and analyzed reconciliation reports to remediate non-compliant software installations.

Winston-Salem, NC, US

• Responsible for the long-term strategic management of software and technology-related hardware.
• Led the Asset Management team in the formation of procurement and disposal processes to optimize technology spend across the organization.
• Developed procedures and created workflows for tracking company assets to oversee quality control throughout their lifecycle.
• Partnered with internal audit team to develop controls to ensure assets are meticulously managed.
• Championed the Software AM function, educating, articulating needs, and collaborating cross-departmentally.
• Scrutinized software contracts, agreements, and T&Cs to reduce risk to the company.

Dallas, TX, US

• Facilitated development of a robust Software Lifecycle Management program to identify and onboard over 200 software publishers while working with aggressive deadlines.
• Conducted software asset reconciliation to ensure compliance.
• Managed day to day requests from end users to fulfill software licensing needs.
• Processed and maintained software licensing documentation as part of the ITAM program.
• Ensured that the ITAM team collected and maintained accurate software licensing information in repository (ServiceNow).
• Analyzed trends in order to provide recommendations of best practices and warn of potential risks to the company.

Dallas, Texas, US

• Responsible for the development and maintenance of policies, standards, processes, systems and measurements that enabled the organization to manage the IT Asset Portfolio regarding risk, cost, control, IT Governance.
• Established and tracked software and hardware asset lifecycle management process from planning and deployment to retirement, refresh and disposal.
• Maintained inventory and delivery of hardware and software products through UPS, FedEx, DHL, etc.
• Continuously developed, maintained, and implemented strategies for hardware and software asset management to ensure compliance with the terms & conditions of license agreements, regulatory contracts and manage internal.
• Utilized SCCM for discovery purposes relating to hardware and software.
• Conducted quarterly internal audits of hardware, software, and mobile assets.

Dallas, Texas, US

• Provided direct support of two technology directors including management of calendars and schedules, preparation of meeting agendas and notes, and meeting logistics
• Arranged for travel and processed expense reports
• Processed invoices for management and directors
• Managed records and archives
• Created reports for technology ticket volume
• Served as back up for the National Center receptionist; greeted guests and answered high volume of phone calls

Dallas, Texas, US

• Provided technical support for various online continuing education courses
• Resolved escalated issues and settled disputes
• Provided technical support for websites, professional meetings and conferences, and general inquiries
• Conducted training classes for internal employees

Associate Of Arts - Aa, Associate Of Arts

Education record