Lori Cobb Email & Phone Number

Asheville, Nc, Us

Greater Indianapolis

Startup advisorExecutive team advisor

Co-founder of software platform enabling a secure, efficient method for data owners to selectively share encrypted data

Led global organization responsible for customer experience, field service and digital operations including P&L management, technical support, service and diagnostic tools, warranty, Net Promoter System, and contact center operations for corporation. Responsible for creating value for customers through integrated digital and analytics solutions utilizing human centered design. Supported network of 5,000 dealers and distributors. Responsibility for 500+ direct employees. -… Show more Led global organization responsible for customer experience, field service and digital operations including P&L management, technical support, service and diagnostic tools, warranty, Net Promoter System, and contact center operations for corporation. Responsible for creating value for customers through integrated digital and analytics solutions utilizing human centered design. Supported network of 5,000 dealers and distributors. Responsibility for 500+ direct employees. - Increased customer uptime 30% by implementing digitally-enabled, integrated business system that will also deliver multi-million dollar operating savings - Operationalized digitally-enabled consultative service offerings based on predictive maintenance and analytics to create new revenue streams - Launched service tools that reduce diagnostic time from 2 hours to 15 minutes Show less

Led enterprise global shared service organization, including P&L ownership for digital service and service tools business. Led global customer experience, product technical support, contact centers and warranty operations. - Unified talent into single customer support organization across company resulting in higher service levels at reduced operating costs - Launched first revenue-producing digital products in school bus and mining markets - Improved Net… Show more Led enterprise global shared service organization, including P&L ownership for digital service and service tools business. Led global customer experience, product technical support, contact centers and warranty operations. - Unified talent into single customer support organization across company resulting in higher service levels at reduced operating costs - Launched first revenue-producing digital products in school bus and mining markets - Improved Net Promoter Score by 20 points through streaming service experience - Improved customer uptime and reduced field support spending by introducing augmented reality tools Show less

Launched digital transformation for Engine Business Unit including P&L ownership for digital services. Responsible for service tools business P&L. Led global customer experience, distribution channel management, service engineering and warranty operations. - Created remote diagnostics customer interface and infrastructure to support >100k connected units - Converted telephone warranty file to web services, reducing staffing needs by 60% - Launched knowledge… Show more Launched digital transformation for Engine Business Unit including P&L ownership for digital services. Responsible for service tools business P&L. Led global customer experience, distribution channel management, service engineering and warranty operations. - Created remote diagnostics customer interface and infrastructure to support >100k connected units - Converted telephone warranty file to web services, reducing staffing needs by 60% - Launched knowledge management based diagnostic tool to reduce technician time by 15% Show less

Indianapolis, Indiana Area

P&L ownership for network of 25 company-owned, joint venture and independent distributors with combined sales of $5B to deliver sales and service for all company products. Led global functions for business unit including channel management, supply chain management, strategic alliances, and safety. - Consolidated North American network from 42 independent distributors to 16 joint ventures - Grew profits to double digit return on sales - Implemented shared purchasing… Show more P&L ownership for network of 25 company-owned, joint venture and independent distributors with combined sales of $5B to deliver sales and service for all company products. Led global functions for business unit including channel management, supply chain management, strategic alliances, and safety. - Consolidated North American network from 42 independent distributors to 16 joint ventures - Grew profits to double digit return on sales - Implemented shared purchasing program that drove $30 million savings in first year - Reduced safety incidence rate 15% Show less

Indianapolis, Indiana Area

P&L responsibility for 16 joint venture distributors with combined sales of over $3B. Executed contract renewal and termination process. Ensured sales and service capabilities in place to support company products. - Drove transformation from cost center to profit center by taking equity stake in distributors - Improved repair event cycle time by 25% - Led service profitability improvement initiative to deliver $75 million additional profit

Implemented joint venture ownership strategy with North American distribution network. Performed asset valuations, arranged financing, and operationalized merger process.- Increased equity in JVs by average of 15% through new business model- Reduced operating expenses by 5%

Managed preparation of monthly business segment results for 5 operating units, annual operating plan, P&L and cash flow forecasts. Provided quarterly business segments results and various analysis to senior management. Assisted in preparation of SEC filings and information for analyst meetings.- Improved productivity of financial departments by streamlining business processes- Implemented financial analysis standards including Monte Carlo simulations

San Juan, Pr, Puerto Rico

Montreal, Quebec, Canada

Mba

Kellogg Scholar

Bachelor'S Degree