Lori Cox Email & Phone Number

Tampa, Florida, United States

Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber.We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that.

- Work with company executives to build strategic business, departmental and individual goals to meet quarterly objectives.- Provide Executive Summary including client's business challenges, processes and technologies to understand their business needs; interviewed company personnel.- Develop and implement consistent communications with the company's.

Tampa, FL

VP, Operations, Irrevo - Developed and managed strategic vision and annual operational goals for Knowledge Management consulting services. - Increased business growth from 500K to 2.3 million by employing high performers for and managing the client relationship.- Managed team of 25+ remote knowledge engineers and maintained oversight of day-to-day.

Tampa/St. Petersburg, Florida Area

- Implemented effective operations organization by creating standards across multiple departments that included staff requirements, business process, procedures and system requirements.- Mitigated business process gaps that improved financial performance or customer service initiatives through technology implementations.- Directed multiple organizations.

- Directed multi-disciplined content and knowledge support services and operational team comprised of Managers, Editors, Knowledge Management Analysts, and Content Architect.Developed Enterprise Content Management strategies for: - Content Lifecycle - Enterprise Search - Enterprise Taxonomy - Content Delivery and Optimization - Translation- Managed.

Developed Enterprise Content Management Strategy and Roadmap - Sales and Service – migration of current frontline impacting websites to central repository saving estimated $93.4 million over 5 years.- T-Mobile News – business case determined redesign the existing website to MOSS 2007 portal platform saving $2.9 million.- Created Enterprise Content.

Developed start up Web Editing team of five editors responsible for layout, navigation and editing of company intranet. Built and developed team to seven FTE editors and six contract editors.Developed and implemented content templates to standardize policy layout, resulting in 12 second decrease in navigation time for front-line employees.Implemented.

Charlotte, North Carolina Area

- Created strategic training plans, training needs analysis, and implementation plans.- Lead, developed, and coached 10 training specialists.- Drove quality standard adherence by developing and maintaining Employee Recognition Committee and Quality Integration Committee.

Hebron, OH

- Operations manager for 500-seat contact center.- Met service levels, productivity, sales, and quality standards.- Lead 14 team leaders through high-volume retail season.