• Led change management to turn around challenging store to profitability produce double digit top line sales and profits over plan. Initiated strict processes and standards to improve selling techniques with 4 point improvement in loyalty metrics. Managed and motivated leadership team to deliver results and business priorities.• Championed culture of DE&I. Hired high potential candidates, assessed employee skill sets, and redefined roles/routines to build synergistic team. Developed a colleague-centric, and customer-focused store culture.

Developed leaders, deliver exceptional and consistent customer experiences, and positively impact business growth.• Identified and grew assistant store manager’s skills, knowledge, and leadership to take on greater responsibility as store manager within organization through succession planning.• Conducted regional Interviews and on boarding training. Facilitation of training of high-performing teams to fill key roles.

Built strong collaborative relationship and influenced rating of 96% manager effectiveness and trust in 2021 Engagement Survey.• Devised strategy to manage sales and product flow to improve sales trend to 26% sales increase over 2019 sales. Increased store ranking in district from #5 to #4 within 6 months.• Identified bench talent, developed, and promoted 7 internal associates.

• Efficiently optimized store operations including Front of House, Back of House/Receiving and Markdowns. Drive sales and service while coaching, training, and developing the store team.

• Accomplished 104-114% sales growth to previous year. Controlled inventory and receiving operations to maintain optimal stock levels and advocated for merchandise demands of clients. • Established customer centric performance goals for employees and provided motivation, feedback, and coaching on methods for reaching those milestones and KPIs.

Developed empowered team culture focused on equipping employees to independently meet customer needs and consistently deliver effective selling behaviors.• Achieved sales growth +36% to previous year.• Applied strong leadership talents and problem-solving skills to understand sales goals, plan and execute daily/weekly workload to maintain team efficiency to meet daily demands• Lead a team who are knowledgeable and passionate by staying current on brands, trends and promotions. Ensured team is ready to engage with all guests by modeling active selling techniques and practicing active selling.

$10 Million Volume, 120 direct reports• Generated repeat business by delivering exceptional customer service and positive engagements.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to customer and vendor demands. Achieved planned promotions and seasonal rotation for sales events.• Analyzed and interpreted store trends to facilitate business success and increase profit levels.• Oversaw, trained and encouraged management team to promote a culture of efficiency and performance to ensure consistent budget targets with optimal expense controls.• Reviewed performance data to monitor, measure and evaluate productivity, goal progress and improve operations. Target current business conditions and forecast needs.• Promoted professional growth and facilitated talent development of each manager to drive performance excellence. Hired top candidates for key vacancies.

• Promoted to Assistant Manager of #2 ranked Macy's store (Flagship) Volume responsibly $45 million• Mentored other assistant managers and district merchants, enabling them to improve skills, achieve daily objectives and attain advancement.• Boosted bottom-line profits by optimizing effective sales and merchandising programs through collaborate with vendors, buyers, planners, and store team

• Optimized product mix to grow sell-off, product quantities, space allocation, and built relationships across functions within a 6-store district. Target current business conditions and forecast product needs.• Impacted bottom line performance by monitoring customer buying trends, market conditions and competitor actions to adjust strategies and attain financial goals.• Utilized reports outlining financial data to negotiate strategic plans, stock allocation, product placement and operational decisions. Ensured selling and merchandise execution of company directives.

Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, and created business specific strategies and goals to impact total store profitability.• Learning and development facilitator for new strategy implementation.

• Drove achievement of store goals, including member acquisition and retention and sales of weightloss program and corresponding retail products.• Maintained member retention through one-on-one engagement, coaching, follow-up and guidance to ensure achievement of client goals.• Managed all store operational standards and practices of front and back office functions