Lori Koch Email & Phone Number

Peoria, Il, Us

Peoria, Illinois

-DSLR photography-Client relations-Conduct interviews-Lighting setup-Assist with post-production, including color correction and sound editing

Pekin, Il

Tutor and learner recruitmentSocial media managementCreating and maintaining data tracking spreadsheets (Excel)Assisting the director with grant writingScheduling GED testingCreating marketing materialsClient relations/customer service

East Peoria, Il

Peoria, Illinois Area

-Generate, edit, publish and share daily content. -Set up and optimize company pages within each platform to increase the visibility of company’s social content. -Design and publish direct marketing emails.

Peoria, Illinois Area

-Promotional photography for local businesses.

Peoria, Illinois Area

-Customer service and sales for a global web-based stock photography startup-Relationship management and account maintenance for clients such as Scholastic Publishing, JEOPARDY!/Wheel of Fortune, Ogilvy & Mather, and Woman’s World Magazine -Image and footage research based on client creative briefs-Process orders for images, footage and audio clips, and subscriptions via inbound calls and emails-Support for internal sales representatives from 15+ countries-Marketing support, including email campaign concepts and layout design-Accounting support including invoicing, payroll, vendor relations, collections and sales tracking-Advise web developers on UI and functionality with the front end site and the CRM tool-Create and maintain reference documents for new processes and procedures-Train new hires and interns-General office duties Programs used: Outlook, Excel, Word, Dropbox, Skype, Google Docs

Peoria, Illinois Area

-Sales and customer service for nine separate stock photography websites including Photos.com, Ablestock.com, Clipart.com, and Stockxpert.com-Process orders for image subscriptions via inbound calls and emails-Interview, hire, train, and supervise a team of 4 to 7 employees at any given time-Maintain attendance records and incentive bonus tracker-Handle supervisor calls to resolve escalated customer complaints-Qualify customer needs and upsell multi-tiered image subscription plans-Maintain high standards of customer service through random call monitoring -Provide one-on-one feedback to all team members-Assist department managers with disseminating sales goals and corporate initiatives-Calculate projected monthly sales based on daily totals-Ensure team accountability through semiannual performance evaluations Programs used: Proprietary CRM software, Outlook, Excel, Word, Oracle, Spark

Peoria, Illinois Area

-Interview, hire and train new cashiers-Audit cash drawers-Write weekly schedules for 6 to 8 cashiers-Implement and maintain planograms-Conduct annual employee performance evaluations and issue disciplinary citations-Compile sales reports and bank deposits-Run the Copy & Print Center (copies, custom business cards, binding, laminating)-Act as Manager on Duty-Ensure adherence to loss prevention policies-Open and close store (with keys and alarm code)-Receive and check in merchandise deliveries -Operate forklift to load and unload pallets of merchandise onto delivery truck

Newport News, Va

-Assist customers in all departments including office supplies, furniture and electronics-Conduct POS transactions-Stock shelves-Train new cashiers-Audit cash drawers-Write weekly schedules for 6 to 8 cashiers-Implement and maintain planograms

Newport News, Va

-Assist UPS customers in a call center environment-Research and verify monetary value of package contents -Process claims for lost and damaged packages

Education record

High School Diploma, General Studies

Activities and Societies: Volleyball, Basketball (Varsity Captain), Outdoors Club

High School Diploma

General Studies

Activities and Societies: Basketball