Lori Day Email & Phone Number

Saint Johns, Fl, Us

Montreal, Quebec, Ca

CGI Director, Client Strategy and DevelopmentDesign and institutionalize the strategic framework for the Florida Sector to create breakthrough performance in Revenue, Margins, and Delivered Contribution for the Commercial and State Government businesses. Includes defining strategic priorities for client acquisition & expansion, Jacksonville metro growth strategies, strengthening brand recognition and community involvement, creating partner and acquisition protocols, developing actionable resource alignment plans, and operationalizing measurement systems analysis.

Tallahassee, Fl, Us

Washington, District Of Columbia, Us

Qualified through the National Arbitration and Mediation Committee

Improvement Strategist for individual and business solutions •Consulting services for Strategic Planning and Deployment, Change Management, Customer Operations Execution, Operational Efficiency, Leadership Development, New Leader Assimilation, Succession/Talent Planning and Executive Communications•Certified Health Coach. Guide individuals to achieve healthy weight and lifestyle changes. •Copyrighted “Wing-It” © coaching model. Specialization in executive coaching, career planning, and life coaching for C-Suite, entrepreneurs, military personnel and athletes.

Jacksonville, Florida, Us

Jacksonville, Fl, Us

Lead, direct and modernize bank operations for EverBank/TIAA Bank. Divisions include New Account Operations, Deposit Management & Operations, Government Processing & Reconciliations, Client Service & Operational Fulfillment, Fraud Monitoring, Risk Operations, and Data & Reporting Governance. Diversity and Inclusion Advisory Council and Executive Sponsor for Advance, Professional Women's Employee Resource Group

Jacksonville, Fl, Us

Lead, innovate, and direct business technology integration, banking operations, business support, project and initiative implementation, change management, and associate readiness and training for the national banking platform. Enterprise Diversity and Inclusion Council Member for National Banking.

Jacksonville, Fl, Us

Direct the implementation and management of Lean continuous improvement and process excellence across the enterprise. Lead and develop key initiatives that drive profitability, grow market share, and increase client and associate satisfaction.

Jacksonville, Fl, Us

President of the Board 2014-2015, Served in other executive board roles and as member of the board.

Theme: Leadership - Inspiring Influence Awards:*Up and Coming Entrepreneur*Established Entrepreneur*Corporate Leader *PioneerDate: March 11, 2014Trade Show: 10 a.m. – 2 p.m. Awards Luncheon: 12:00 – 1:30 Speaker: Vera Jones - http://www.verasvoiceworks.com/about_us.html

Charlotte, Nc, Us

Led the strategic development, build and execution of Black Belt project including the management of $1.5Million in change management resources resulting in an increase in auto loan originations by more than $1Billion in 2007 while decreasing Net Annualized Annual Loss Rate (NAALR) by 25 bps across the portfolio

Charlotte, Nc, Us

Led the ongoing management and maintenance of Bank Secrecy, Anti-Money Laundering (AML) and Patriot Act compliance programs for Customer Service &Support including the development of money laundering deterrence action plans

Charlotte, Nc, Us

•Leadership and management of a nationwide team comprised of 400+ FTE in 21 cities, with $22 million operating budget.•Responsible for delivering the resolution and fulfillment of 500,000 customer requests per year and $1,000,000+ new deposit applications per year received through the Internet and phone channels. •Opened new sites domestically and offshore to support customer demand patterns and increase productivity. Led the team’s daily delivery of service level agreements at a 95% or better average•Responsible for providing superior service and support to Global, Commercial, Correspondent Bank, Small Business and Consumer customers using Treasury Management deposit products.•Responsible for ensuring the long-term success of the check and currency business at Bank of America through direct client contact, line partner support and operational defect reduction.

Charlotte, Nc, Us

•Led the response, recovery and restoration activities during emergencies and business interruptions that impacted the Florida franchise encompassing approximately 25,000 employees, three million households and $20 billion in assets under management. •Successfully oversaw and coordinated response activities for eastern region including, Florida, Georgia, Kentucky, the Carolinas, Virginia, Maryland, New York and Washington, DC for twenty-four (24) business interruptions including Y2K, natural and manmade disasters•Responsible for the leadership and direction to the overall contingency planning for lines of business within Florida

New York, Ny, Us

M. Louise Fitzpatrick School Of Nursing, The Macdonald Center For Obesity Prevention & Education - Certified Health Coach

Business Administration

Certified Six Sigma, Green Belt, Champion And Lean - Black Belt Underway

Interior Design