Lori Lyon Email & Phone Number

United States

'Imi Ola Group was founded on the Hawaiian value of 'Imi Ola - "to seek our best life". 'Imi Ola Group brings together a diverse talent pool with expertise in Public Relations, Marketing, Content Creation, Customer Service, Organizational Management, Business Management and Writing/Editing.

Billings, Montana Area

I performed a wide variety of finance-based analysis related to ambulatory operations to help leadership make sound business decisions. I provided ongoing Provider productivity monitoring, validation of data, and feasibility studies for new business opportunities. I assisted practice managers in preparing annual operating budgets for over 33 clinic locations. I developed reporting tools in support of clinic management and provided ad hoc reporting to support growth initiatives.

Billings, Mt

My duties included overall management of the miCare clinics, medical staff recruiting, hiring, training, performance evaluations, and corrective action. My skills in change management were well utilized in this growing organization as we implemented innovative enhancements to offerings, including a proprietary EMR, telemedicine services and a chronic disease management tool. I was responsible for the daily operations of existing primary care miCare clinics and assisted in implementation of new clinics in various markets across the U.S. I managed organizational effectiveness, and maintained quality-of-care standards and clinical policies and procedures. I was the liaison between primary care miCare clinics and clients, assuring that the employer’s clinical program was meeting and exceeding client expectations.

Svpn North Shiloh Clinic

I was responsible for overall management of this primary care clinic. My responsibilities included Human Resource functions for a staff of 16 associates and four providers, oversight of a medium complexity laboratory and radiology/bone density services. I was responsible for budgeting and financial management, physician practice management, patient relations, and quality improvement. I led my team in the implementation of a new electronic medical record, and was responsible for leading the clinic team toward NCQA certification as a patient centered medical home. I actively participated on a multi-functional team to create and administer centralized scheduling throughout all SCL clinics. I helped create and implement a system-wide, people-centered communication tool to increase patient satisfaction scores, employee engagement scores, create awareness and adoption of the unique culture at St. Vincent Healthcare and align with SCL mission, vision and values. I worked collaboratively with physicians, providers, staff, the St. Vincent Physician’s Network and other hospital resources to assure quality health care and service for all patients and associates.

Billings, Montana, United States

I managed many critical areas including Quality, Customer Service, Franchisee Support Services, and Training/ Education. I was a member of several senior management groups including Franchise Review Committee, Strategic Council, Operations & Marketing Partners and Senior Management team that evaluated and considered changes to policies and procedures for the organization. I was instrumental in creating a system-wide customer service initiative, and providing that training to all franchisees and corporate staff. I was responsible for curriculum design, development and implementation for major training events including KOA-University and the annual KOA International Convention. I led a team of both subordinates and top-management team members for KOA’s International Convention, held in a different major city every year. My responsibilities included site selection, planning work assignments for each team member, event marketing, food and beverage, production, décor, and vendor relationships. I also planned and executed the breakout training sessions and keynote presentations to assure multi-faceted learning opportunities for the attendees. In addition to the actual operations, I was responsible for the team that organized travel, lodging and registration of staff, attendees, and vendors.