Lori Lopez Email & Phone Number

Baltimore, Md

Director (Management Duties (current position; 2018-present): Successfully run all aspects of branch: human capital, individual & team performance, operations, production, marketing, ensuring the highest Gallup customer rating Developed high-performing team through onboarding, coaching & development of team Continue to drive the employee experience: acquire, mentor & retain talent through effective development and coaching of employees, measure performance levels Create revenue and loyalty through proactive interactions with clients while leading exceptional problem-solving resolutions Increased revenue via acquisition & share-of-wallet growth for consumer and business customers Strategically planned events to create financial awareness and Universal environment in the community Work closely with eco-system partners in an omni-channel environment

Hunt Valley, Md

Branch Manager Duties (current position; 2015-present): Successfully run all aspects of branch: human capital, individual & team performance, operations, production, marketing, ensuring the highest Gallup customer rating Developed high-performing team through onboarding, coaching & development of team Continue to drive the employee experience: acquire, mentor & retain talent through effective development and coaching of employees, measure performance levels Create revenue and loyalty through proactive interactions with clients while leading exceptional problem-solving resolutions Increased revenue via acquisition & share-of-wallet growth for consumer and business customers Strategically planned events to create financial awareness and Universal environment in the community Work closely with eco-system partners in an omni-channel environmentFinancial Sales Consultant Duties (2013-2015)Universal environment with Teller and Platform responsibilities: Assisted in selection of potential candidates, mentored new employees & coached peers Marked success with business & consumer customers by expanding relationships via share-of-wallet Developed and implemented marketing strategies to engage new & existing customers; responsible for tracking marketing budget; created public service announcements Assisted bank branch in maintaining goals/numbers, Gallup reports, buying/selling of money, conducted accurate audits & developed quick starts for daily debriefs Successfully met monthly/quarterly goals & resolved customer and branch operation challenges; worked alongside loss prevention & maintained high-level Gallup scores

Baltimore, Maryland Area

Project Management, Graphics Specialist & Event Coordination: Managed projects from end-to-end & coordinated events: Fells Point Festival, Pirate Day, Baltimore Yacht Club, Sailors’ Club, holiday & corporate parties, wedding receptions Executed proposal writing and development of business plan along with graphics, marketing, promotional pieces, website, menu, recipes;  Worked with vendors; Conducted monthly meetings and reports

Baltimore, Maryland Area

 Achieved the highest level of independence and organization in this fast-paced role through prioritizing, multitasking and attention to detail Participated in strategic group planning Led projects from beginning to end with sound management Coordinated company events, meetings, presentations & special graphics Collaborated with Marketing Dept for brand, PR, outreach, design & layout  Developed training based on needs of business and employees: - Created step-by-step tutorials, training and reference tools for internal customers - Conducted training courses to align company goals with employee expectations - Post-training, successfully directed employees to specific tasks while providing support

Greenbelt, Md

Positioned at NASA Goddard by Raytheon: Project Management for the NASA Education Outreach web team Managed team: allocated tasks, approved employee contributions, facilitated team meetings Presented outreach program initiatives to local schools  Assisted in conducting tutorials for the outreach program website for teachers Created websites, designed web/print graphic, and video production for NASA outreach websites

Master Of Arts - Ma, Publications Design

Bachelor Of Science - Bs, Business/Corporate Communications

Associate Of Arts - Aa, Computer And Information Sciences And Support Services