Lori Sullivan Email & Phone Number

Pittsburgh, Pa, Us

Atlanta, Georgia

Tinton Falls, Nj

• Establish new and nurture existing vendor relationships by negotiating equitable pricing structures, while maintaining or improving profit margins• Implement and manage comprehensive waste and recycling programs for over 1500 national portfolio clients • Develop a best-in-class vendor relations team committed to service excellence • Build and maintain a preferred vendor network in the United States, Puerto Rico, and Canada, servicing over 20,000 client locations• Provide customer support to resolve client service issues efficiently and effectivelyKey Accomplishments• Developed and delivered comprehensive training to the vendor relations team, which enhanced negotiation skills and improved operational processes• Significantly improved profit margins by identifying pricing efficiencies• Contributed to 97% customer retention rate by providing outstanding client service through relationship building and proactive account management

Somerset, Pa

• Led high-performing sales team to successfully achieve new business growth goals while maintaining existing customer base for western Pennsylvania market.• Developed and executed profitable growth plans resulting in 90% net sales and consistently meeting profitability goals.• Managed key accounts and brokers for continued growth and retention, maintaining 90% of price increases and achieving 92% client retention. • Created sales training programs including effective negotiating, role playing, and development of best practices and procedures.• Coached and mentored sales representatives, which resulted in improved sales and account management skills, bench strength, and process improvements.

Ohio Market

Nine-year progressive career focused on business development, sales training, customer service, strategic planning, and P&L management.Key Accomplishments:• Consistently achieved aggressive sales goals through development of comprehensive sales strategies, effective negotiation, and outstanding account management for assigned clients.• Successfully led and coached sales teams to achieve above-average sales goals, client retention, and improved KPIs.• Proactively sought out cost and process improvements resulting in double-digit savings for the organization.