Lori Tolley, Pmp, A-Csm Email & Phone Number

Hendersonville, Tn, Us

Hendersonville Tn

Senior Data Operations Analyst October 2021 - present Responsible for including analysis/planning for benchmarking integration, identifying and delivering simplification and consolidation of output and supporting ongoing efforts to improve current capabilities.Senior Business Analyst October 2020 - October 2021Responsible for working with stakeholders to document processes and requirements for changes to existing applications or new applications to be implemented by development teams. Project Manager November 2016 - October 2020Responsible for planning, budgeting, overseeing and documenting all aspects of projects. Works closely with project team members to ensure scope and direction maintains guidelines outlined in the charter.Director, Global Pipeline November 2014 – November 2016Responsible for managing the department which tracks the status of new hotel supply as well as providing information on current and historic supply trends. Conference Coordinator October 2012 - November 2014Responsible for overseeing operations at STR's annual Hotel Data Conference including RFPs, coordinating conference schedule, and assisting with exhibitor needs.Manager, Strategic Development August 2006 – October 2012Worked with senior leadership on new product development and integration. Assisted with the formation of STR Global. Assisted in creating multiple queries and macros to streamline pipeline monthly reporting. Responsible for generating and distributing monthly pipeline reports including ensuring accuracy of reported data.

Began as Customer Service Representative with responsibilities of resolving problems and assisting customers with travel related inquiries. Advanced to the Customer Service Administration Department after ten months. Accomplishments and duties included:Assisted in streamlining the job responsibilities of three employees into a one employee job. Solely responsible for generating all written correspondence to customers and vendors for the Customer Service and Travel Fulfillment Departments in Nashville, Oklahoma City, and Manila. Created Access database to generate mail merge letters using Word. Responsible for maintaining these databases for Report Specialist who used the data to generate monthly and yearly reports detailing expenses authorized by Customer Service and Travel Fulfillment Departments. (This data was previously tracked in FoxPro which was unable to accommodate required programming changes so the change to Microsoft Access was done voluntarily and though my own initiative). Responsible for reviewing expense reports for loss trends and providing reports and feedback on a daily, weekly, and monthly basis to reduce company losses. Maintained a perfect attendance record throughout my employment. Assisted Customer Service Process and Communications Team with special projects including correspondence to customers for travel vendor related bankruptcy and other special circumstances. Responsible for formatting agent reference data during a conversion from the SABRE reservation system to the APOLLO reservation system. Responsible for maintaining web based help system (RoboHelp) used by the Customer Service and Travel Fulfillment Departments. Responsible for maintaining letterhead supply for nine travel programs as well as multiple forms used by the Customer Service and Travel Fulfillment Departments. Also responsible for coordinating any new letterhead or forms necessary when new travel programs were implemented.

Bachelor Of Science, Organizational Leadership, Summa Cum Laude

Activities and Societies: President's List - Fall 2011, Dean's List - Spring 2012Returned to Union University in to complete my Bachelor's.

Meeting And Event Planning

The Center for Executive Education at Belmont University, in partnership with Meeting Professionals International Tennessee Chapter.

45 Hours Completed, Business Administration