Lorraine Bennett Email & Phone Number

Phoenix, Arizona, United States

Anchorage, Alaska Area

Combined compliance, risk management, vendor management, quality control, BSA and fraud under one strategic umbrella department.Heightened awareness of upcoming compliance changes; increased risk awareness and mitigation; oversight of vendor management provided more consistency; QC expanded to include KYC, P2P transactions, consumer lending, account closure, etc; expanded fraud program to be proactive and monitor accounts for unusual activity; development of elder fraud program.Assumed a major role in selection and develpment of various products and services including new online account access portal, mobile banking and online account opening portal.Designed and developed a method for policy and procdures review for all departments to ensure consistency and adherence to regulatory compliance and credit union policies.

Anchorage, Alaska Area

Inherited role of Security Officer which included robbery and other incident response, liaising with law enforcement and other state and federal agencies.Instituted procedures readily followed in the absence of the Security Officer; developed methods of tracking incidents including oversight. Built strong relationships with law enforcement, including procedures for tracking subpoenas and search warrants to ensure timely completion.

Anchorage, Alaska Area

Revitalized a basic program to a comprehensive program that encompassed all areas targeted by regulatory and state agencies and that effectively risk-rated members and businesses. Implemented new software to improve account monitoring and electronic submission of CTRs and SARs.Actively reviewed account activity to identify suspicious activity; conducted on-site visits to Member Service Businesses.

Anchorage, Alaska

Developed a formal training plan for Branch Senior Staff including one-on-one mentoring; worked closely with the Training Department to develop specific courses and documentation to ensure timely completion of training. Ensured consistency in knowledge and methodology throughout all branches.Summessfully managed and oversaw all operational aspects of the new branches, including cash and safe deposit box relocation, determining new staffing levels, ensuring all necessary supplies, equipment, etc were available prior to opening. Acknowledged as successful in the relocaton of 3 branches and the opening of one new branch.