Luis O. Email & Phone Number

Bristow, Va, Us

Washington, District Of Columbia, United States

As an IT End User Support Technician, I play a crucial role in maintaining our organization's IT infrastructure. Hardware Maintenance and Diagnostics:Regularly inspect and maintain hardware, swiftly addressing issues with automated diagnostic systems.Remedial and Preventative Maintenance:Promptly address immediate issues and conduct scheduled maintenance following OEM specifications and COR directives.Warranty Tracking and Execution:Monitor and manage equipment warranties for optimal performance.Equipment Installation and Relocation:Install and relocate equipment, contributing to the efficient setup of our IT infrastructure.Government Assistance - Equipment Sanitization:Assist in securely sanitizing equipment for turn-in to the DRMO, adhering to strict security protocols.Spare Parts Management:Fabricate, install, and remove cabling and infrastructure, adhering to DoD and USAF requirements.Hardware Installations and Network Administration:Execute hardware installations, basic network administration, and troubleshoot issues related to IT assets.Personnel Familiarization:Provide training on system hardware maintenance and interconnectivity.Site Surveys:Conduct site surveys for installations or reconfigurations as directed.Training Sessions and Meetings:Attend internal training sessions to stay informed about the latest technologies.Documentation and Change Control:Create and maintain diagrams for IA, CM, and government documentation requirements.Implement and maintain change control documentation for transparency and accountability.Tier II/III Support to AF JWICS Enterprise:Provide advanced support to the AF JWICS Enterprise Service Desk, including desktop imaging, Active Directory management, and Org share maintenance.In summary, my role is vital for the smooth operation and security of our IT systems, supporting end-users, and contributing to the overall success of our organization's information infrastructure.

Springfield Va

Delaware Nation Industries (DNI) is a prime contractor providing manpower and support IT Operations and Maintenance to the Defense Contract Audit Agency (DCAA) to ensure every DCAA employee has reliable support and access to the DCAA’s network equipment, email systems, and shared drives and databases to successfully carry out their mission to the Department of Defense. DCAA.gov**I Provide technical support to government agencies and employees**Troubleshoot and fix technical issues with software, hardware, and network systems**Perform routine maintenance and updates on computer systems**Install new software and hardware as needed**Ensure the security and integrity of government systems and data**Manage user accounts and provide training to users on new technology**Document technical issues and resolutions in a ticketing system**Stay up-to-date on new technology and trends in the industry.

Alexandria, Virginia, United States

Reston

Lead technical consultant / Asurion• Meet or exceed all Service and Repair measures• Ensured that devices were repaired and in working condition in a timely manner.• Monitored inventory levels and reported as required by Company policy. Managed inventory and parts on a daily basis. • Resolved customer issues relating to equipment related problems•Provides resolution to customer issues relating to equipment issues, including but not limited to operational, maintenance and repair aspects of equipment•Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand•Meets or exceeds key performance objectives that include service and repair metrics, sales and customer satisfaction goals•Performs various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor •Completes all courses in your curriculum path with the required times frames•Complies with all operational policies and procedures including the Sprint Code of Conduct

Falls Church, Virginia, United States

The Installation Technician is responsible to install and assist in all phases of installing, testing and troubleshooting security, access control and video systems at customer sites. To that end, the Installation Technician may interact directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful installation. The Installation Technician ensures that Kastle system installation and change orders are implemented accurately and on time, and that these services meet or exceed client expectations.

Cyber/Electronic Operations And Warfare

Company: Log(N) Pacific 4/1/2023 - Present Title: Cyber Security Support Technician Implement secure cloud configurations using Azure.

Education record

Education: Getting Started in Security with BHIS and MITRE ATT&CK w/ John Strand Skills: Proficient in cybersecurity concepts.