Jon Wright Email & Phone Number

• In addition to Service Desk Technician responsibilities.
• Configure Windows operating system specific to customer needs and specifications.
• Manage workstations and ensure proper security software loaded to meet government standards.
• Research, develop and document new technology solutions per DOD guidelines.
• Trained customers on security, acceptable uses and best practices of government owned equipment.
• Provide after hours on-call support for personnel.

Fort Bragg

• Install, operate, and perform maintenance on IP based high speed electronic systems, voice, video, and data communication networks, integrated network control centers, and network management facilities.
• Perform network management functions in support of maintaining, troubleshooting, and re-engineering of systems assets as needed in support of operational requirements.
• Use computers and software tools to perform system/network operations.
• Perform and assist personnel to execute system and communications security operations, associated computer and software related technical tasks.
• Assist in reconfiguration of IP based systems equipment as needed.
• Effective hands on experience with KG250 encryption device.

Fort Bragg

• Repaired large and small transmit/receive and receive-only satellite antenna systems.
• Performed routine and non-routine operations, maintenance, and repair on transmit/receive and receive only satellite antenna systems.
• Coordinated outlying organizations outage and restoral activities to include following operational procedures and escalation of notifications.

Fort Bragg

• Helped workers understand responsibilities, identified problem areas, and outlined corrective actions.
• Evaluated job performance, completed evaluation reports, and set standards for five employees.
• Submitted reports as scheduled, using MS Office and company database software.
• Implemented safety and security rules and procedures to ensure a safe work place.

• Installation, configuration and troubleshooting of computers and related equipment.
• Provide guidance and support to customers on workstation life cycle and software licensing.
• Assist other sections with peripheral and hardware recommendations and troubleshooting.
• Requesting vendor quotes for hardware.
• Resolution of Incidents.
• Coordinates priorities with numerous functional areas to ensure timely completion.