Jon Wright Email & Phone Number

• In addition to Service Desk Technician responsibilities.• Configure Windows operating system specific to customer needs and specifications.• Manage workstations and ensure proper security software loaded to meet government standards.• Research, develop and document new technology solutions per DOD guidelines.• Trained customers on security, acceptable uses and best practices of government owned equipment.• Provide after hours on-call support for personnel.

Fort Bragg

• Install, operate, and perform maintenance on IP based high speed electronic systems, voice, video, and data communication networks, integrated network control centers, and network management facilities.• Perform network management functions in support of maintaining, troubleshooting, and re-engineering of systems assets as needed in support of operational requirements.• Use computers and software tools to perform system/network operations.• Perform and assist personnel to execute system and communications security operations, associated computer and software related technical tasks.• Assist in reconfiguration of IP based systems equipment as needed.• Effective hands on experience with KG250 encryption device.

Fort Bragg

• Repaired large and small transmit/receive and receive-only satellite antenna systems.• Performed routine and non-routine operations, maintenance, and repair on transmit/receive and receive only satellite antenna systems.• Coordinated outlying organizations outage and restoral activities to include following operational procedures and escalation of notifications.

Fort Bragg

• Helped workers understand responsibilities, identified problem areas, and outlined corrective actions.• Evaluated job performance, completed evaluation reports, and set standards for five employees.• Submitted reports as scheduled, using MS Office and company database software.• Implemented safety and security rules and procedures to ensure a safe work place.

• Installation, configuration and troubleshooting of computers and related equipment. • Provide guidance and support to customers on workstation life cycle and software licensing.• Assist other sections with peripheral and hardware recommendations and troubleshooting.• Requesting vendor quotes for hardware.• Resolution of Incidents.• Coordinates priorities with numerous functional areas to ensure timely completion.• Acts as an interface for both internal and external costumers.• Performs intense troubleshooting and problem resolution for multiple locations and networks.• Support both classified and unclassified networks.• Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot.• Manage, update and create new client workstation baseline images based on customer requirements.• Patching and updating workstations.