Lou Ann Modlin Email & Phone Number

Palm Harbor, Florida

Software life cycle developmentQuality methodology and process creation in an IT environmentTSQL knowledgeAbility to read code (SQL, ASP, .Net, VB, JavaScript)Experience and understanding of software codeDiagnose trouble issues and recommend remedyExperience w/backend database testing and data compareWeb Services testingWeb-based applicationsExperience w/ development defect tracking tools Experience w/ Source Control Applications and Software Configuration Management processesWork with both software developers and DBA'sDocumenting and tracking of all software defectsRead and understand client specification documents for custom application creation and set-upFunctionality TestingRegression TestingAbility to test multiple software projects concurrently

Key Skills & Capabilities • Web Merchandising / Marketing• Web Usability Design / Testing / Analysis• Web Wire Frame Design / Setup / Content Management• Web Product / Channel Marketing • Web Business Analyst / Business Requirements / Best Business Practices / Project Management • SQL Database Management• Data Validation / Clean Data / Quality Control• Custom SQL Queries / Reporting / Analysis• Data Transfer Service Packages (DTS) • Coremetrics - Web Data Analytics• SEO Organic Search• QA Web Testing Professional Experience:Managed website, including: website design / usability; sales analysis; e-merchandising; e-marketing; and database management. Lead website project activities, and key strategic initiatives with cross-functional teams. Rated #174 & #216 of Top 500 Retailer Designation - Thompson & Company of Tampa Inc., e-commerce Web sites by Internet Retailer, 2009 & 2010 Editions.Increased web site sales from 1.5% of total LinenSource sales, to 47% of total LinenSource sales.Planned and conducted LinenSource.com’s Usability Labs for all web site upgrades. Gathered business requirements for web site enhancements. Planned and implemented site navigation standards, using metric software tools to track user shopping habits.Organized creative assets, established customer offers, determined email schedule, and evaluation for web site marketing programs.Authored Web site Managers Handbook for the Thompson & Company catalog websites.Technical Skills: Software: Adobe Flash, Scene 7 Publishing, Coremetrics Analytics, Dreamweaver, Fry's Open Commerce Platform (OCP), CSS, FTP, HTML, Java Script, Microsoft SharePoint 2010, Microsoft.Net, MS Visual Basic, MS Visual Studio, Photoshop, Quick Base Project ManagementDatabases : Microsoft Access, Access Reporting, Microsoft SQL Enterprise Manager w/ SQL Server 2000, 2005, 2008

BGM Equipment provides industrial equipment / parts / service / rentals to other businesses. Responsibilities included: preparing yearly business plan, corporate financing, managing sales contracts, creating company policies and procedures, purchasing corporate advertising, and providing customer service, sales, and rental training for employees. Steered, as co-owner, the expansion of BGM Equipment from 2 to 98 employees, with yearly sales growing from $20,000 at inception to $12 million yearly sales.Directed computer system lifecycle from purchase, installation, to staff training for fully integrated computer system at home office, and 5 branch locations.Implemented yearly external CPA audit of company processes, implemented CPA recommended additional process / transaction procedures, and updated existing process / transaction flows, resulting in streamlined procedures, transaction flows, functionality and increased profits and reduced expenses.Managed Finance, Accounting, New & Used Forklift Truck Equipment, Short Term Rental Fleet and Personnel Departments, to support growth of employees and revenue.Presented Dealer Rental Fleet Management seminar for Hyster Company's annual Dealership Meeting.

Education record

Webmaster Certification, Information Technology

Bachelor Of Arts, Women'S Studies - Law & Public Policy

Performed Pro bono work at DACCO, Tampa, Florida Presidential Inauguration and Honors Convocation Award for each school year. Received.