Sam Dunn Email & Phone Number

Palm Harbor, Florida, United States

Chattanooga, Tennessee, United States

Team lead of a small team focused on working with a third party vendor to update and maintain all aspects of the Unemployment Insurance System of the state of Tennessee.Managing a team of three.Receive error reports and test for in-house fixes.Work with the development team of a third party vendor to correct errors and implement system changes.Led this team during a time of unprecedented unemployment claim volume and complexity due to the Coronavirus pandemic.Worked on the implementation of entirely new claim types and processes within the system in response to Federal mandates during the Coronavirus pandemic.

Chattanooga, Tennessee, United States

Manage quarterly interstate billing between the TN Dept of Labor and the labor departments of the rest of the United States.Manage accounts receivable and payable for unemployment claims that include wages from multiple states.Ensure the accuracy of both incoming and outgoing quarterly bills.Authorize payment of amounts in the millions of dollars each quarter.Worked to correct an error made by my predecessor and retrieved over $500k that was owed to the state of TN.Implemented changes to record keeping and billing processes to streamline and standardize the process.Wrote training material for the Dept to increase transparency and understanding of the billing process.

Nashville, Tennessee, United States

Process unemployment claims submitted to the department. During this time we launched a new system, and my aptitude with it led to my transition to working with error reports while still employed as an agent.Gather information from both claimant and employer to ensure a correct decision is made on unemployment claims.Issue decisions on claims.Assisted in transitioning other agents into the new unemployment system.Began to handle communications with the third party vendor to address the needs of the claim center.Report errors and test the fixes provided by the vendor. Work with their development team to correct errors.