Louise Story Email & Phone Number

York, United Kingdom

Harrogate

• Successfully delivered a large, complex data migration project working to extremely challenging timescales and managing a budget of £1m. Established strong stakeholder relationships along with effective planning, reporting and risk management. Presented weekly organisation-wide updates, supported by training and team events to maintain project team and end user engagement. • Switched to Agile project management for the redevelopment of the company website in line with new branding, in addition to a significant departmental transition due to merger, involving office relocation and sensitivities around team restructuring. • Coordinated the sale of part of the business to a third party buyer, alongside a secondary administrative company, which required highly controlled transfer of data/processes and extensive involvement of Legal and Finance teams. In parallel, led the initiation of a new transition project which included kick off workshops, planning sessions, and presentations to the Executive Team.

Jersey, United Kingdom

Delivered multiple projects in parallel with a strong focus on Business Change, such as the implementation of a contract management system. Working with challenging timescales and historically complex customer and third party supplier relationships. Quickly became a critical member of the team, embedding a structured approach with effective governance, to provide the traction required to drive each project through to completion.

London, United Kingdom

A critical role leading on multiple projects which collectively drove the Diversity & Inclusion vision forward, to ensure that bid commitments and targets were achieved and best practice was realised at Games time.Achievements included:• Development of online Accessibility Requirements capture system, through consultation with a range of relevant stakeholders and external web design company. Distributed to 200,000 volunteers and paid staff to capture accessibility requirements, ensuring necessary provisions could be put in place to provide seamless experience throughout Games Maker journey. • Setup and led a year long programme of testing, working closely with the Venues & Infrastructure team, third party organisations and Government. Evaluation reports produced following the completion of each phase, presented to Mayors Office and incorporated into centralised London Prepares series analysis – an Olympics & Paralympics first.• Presented progress to Government, including the Deputy Mayor, on a regular basis. • Worked with Downing Street team to arrange and personally host a meet & greet with the Prime Minister.Games time role managing Workforce Operations for London 2012 at ExCeL – the largest Olympic & Paralympic venue in history. Responsible for a collective total of 8000+ volunteers, paid staff and contractors on venue. Problem solving in fast paced environment – quick and effective multi-tasking and decision making on the ground. Duties included; overseeing daily operations on venue and managing the workforce team, leading a Reward & Recognition programme across multiple venues, scheduling and logistics planning, training the workforce operations team, producing daily communications for distribution to entire workforce, reporting to London 2012 HQ advising of incidents and daily statistics and investigating/resolving Human Resource issues with volunteers, paid staff and contractors.

• Established planning, reporting, change, risk and issue management processes across different functional areas, linking into overarching London 2012 and external processes • Reported across the programme at Director, CEO and Government level, requiring extremely quick turnaround with utmost accuracy• Extensively prepared for and attended IOC, IPC and Government reviews• Developed presentations and information packs for Directors and CEO• Built and maintained departmental-wide programme plans, encompassing three years of future activity. Key milestone tracking with regular reporting and escalation as required• Managed risk and issue process ensuring relevance and accuracy of information – a particular challenge in such a fast moving environment

Management of cross-functional teams across wider BT in the design and planning of mobile, network, security and CATV for London 2012. Extensive engagement with key stakeholders on the programme including London Organising Committee of the Olympic and Paralympic Games and the Olympic Delivery Authority. Facilitation of Six Sigma based workshops, with requirements identification and project scoping. Advised on best practice methods for change & risk management, planning and reporting along with involvement in budgetary reviews.

Led on Measurement & Analysis CMMI project, the largest initiative undertaken within the Spine Business Change team, involving analysis of Programme business objectives and identification of measurement data to evaluate performance. Managed development of solution, with CMMI Level 3 project compliance measured by means of formal assessments throughout. Training sessions and presentations then delivered to embed change in working methods. Other projects included analysis of planning reports through workshops to determine user requirements & areas for improvement, and completion of an evaluation exercise relating to the merger of two PMO departments.Went on to manage programme of work for London LSP to replicate the CMMI compliance activity successfully completed on Spine. Identification of areas requiring development, planning & implementation of improvements with subsequent reassessment to ensure CMMI gap had been sufficiently addressed. Education of others within the department to ensure their ways of working aligned with requirements of this industry standard.

Led a team of Information Analysts in producing senior management reports and dashboards containing sensitive, complex data. In addition to scheduled reporting, frequent adhoc information requests from internal BT/external NHS CFH were delivered within demanding timescales. Also successfully implemented process improvements which, through facilitation of workshops and use of Six Sigma methodology, achieved a 50% reduction in report content required. Received a management award for departmental achievements.

Working at all levels across the organisation on the NHS Connecting for Health programme to assist in identification, mitigation and management of risks & issues, achieved through facilitation of risk reviews and workshops. Completed re-engineering of risk process including migration to new tool with associated communication & training of users.

Project support analyst on IT graduate scheme with extensive project management training alongside day-to-day role of supporting PMs and wider team throughout different stages of the project lifecycle. This support included programme & project level reporting, change control, planning, risk analysis, configuration management and monthly financial reviews. Excelled in role with completion of graduate scheme and promotion fast tracked ahead of normal timescales.

Bsc (Hons) Business Information Systems, 2:1

Included 15 month industry placement

Education record

Education record