Lou O'Boyle Email & Phone Number

Midlothian, Va

-Direct a variety of Zelos client projects -Contributes to the development of new, high-quality services and products-Areas of expertise include facilitating strategic planning and visioning efforts, developing local government performance management frameworks, and designing training and improvement programs that build Zelos clients’ capacity

Chesterfield County, Va

-Developed and oversaw the implementation of ‘Blueprint Chesterfield,’ an award winning priority based budgeting framework for Chesterfield County, VA-Facilitated the development of a countywide strategic plan-Developed a robust set of performance measures to assess progress associated with the implementation of the county’s strategic plan-Secured and implemented a web-based technology solution enabling the organization to better analyze data and use the information to inform decision making

Midlothian, Va

-Oversaw and participated in the provision of learning and consulting services to government and nonprofit entities-Facilitated the development of an award winning strategic plan for the City of Durham, NC, including customer satisfaction data, City resident forums, private and public partner interviews, and City staff focus groups and surveys-Led project for the development of a Human Capital Plan for the U.S. Commission on Civil Rights-Served as project manager for a comprehensive organizational assessment for the City of Alexandria; this project was highlighted as a case study in an academic publication authored by the City Manager and continues to be used as a tool for organizational change-Served as the Chair of the Learning Council for the Alliance for Innovation-Presented at national conferences and moderated webinars/webcasts

-Served as project lead for the development of a single comprehensive strategic plan for the Virginia Department of Social Services, 125 Virginia localities and Community Action Programs statewide-Provided strategic planning train-the-trainer sessions for Virginia Tourism Corporation (VTC) field staff enhancing VTC’s ability to support local tourism authorities and localities in developing plans required in order to receive state funding-Developed a Human Capital Plan to merge three military commands into one centralized organization for the U.S. Army Test and Evaluation Command-Developed a strategic plan for the Talent Development Division of National Aeronautical Space Administration (NASA)-Developed and delivered certification programs for Arlington County, Virginia to support the Arlington Counts performance measures initiative and the Arlington Cares customer service initiative

Richmond, Va

-Internal consultant to the City Manager and Deputy City Managers in all areas of organizational development including strategic planning, performance measures, and process improvement-Served as a member of City University’s Learning Council

Chesterfield County, Va

-Part of the team that assessed, designed, and developed organizational learning for 3,500 employees and 45 diverse departments-Founding member of the team that initiated and developed a Corporate University concept designed to align organizational learning with business goals-Member of the team that was awarded the U.S. Senate Productivity and Quality Award for Virginia, and the Award for Continuing Excellence-Represented the County through public presentations