Demonstrate expertise in administering all aspects of a substantial portfolio of educational projects spanning multiple years in collaboration with various business units and content creators.Coordinate and oversee scrums, participate in planning, and assist with creating and maintaining Jira roadmaps as a certified SAFe Product Owner/Manager. Track and generate detailed reports on project timelines, schedules, and budgets as well as deliver forecasts on remaining budget.Develop project plans that identify resource and budgetary needs, host project meetings with team and managers, and provide project updates to internal and external stakeholders.Collaborate with stakeholders to document project scope, deliverables, goals, risks, blockers, and success measures.Develop project control and reporting procedures and manage changes in operational plans.Serve as a key member of several internal taskforces in order to remain informed and represent the department to the company, ensuring new procedures or projects are feasible and aligned with capacity. Spearhead large-scale, complex projects while testing and evaluating new platforms or technologies with budgets exceeding two million dollars. Support other departments in managing projects and serve on the WeAscend non-profit committee volunteering time and corporate support to local charities.

Provided tactical leadership to the Service team and enabled them to deliver all-star service and reach their professional goals. Functioned as primary point of contact for client communication and issues and executed service plans for clients that ensured they were knowledgeable of products and implementation. Employed control and authorization over projects regarding client requests or to address unique client needs through innovative and personalized approaches. Investigated, assessed, and fully resolved challenges with both internal and external partners utilizing both existing resources and those created by the team. Developed and established valuable mediums of support documents and artifacts as needed by clients and/or the team. Maintained knowledge and understanding of the latest research and legislation that affected the industry and disseminated information as needed. Identified and advocated for client needs with various departments, including product development, IT, and marketing. Supported product design and development by participating in and recruiting for focus groups and user testing sessions. Delivered strategic advisement to customers, helping them achieve their business outcomes and guided the product team in shaping the product roadmap based on our largest client’s feedback.Developed fully costed project plans and forecasted budgets associated with client outcomes projects in line with strategic objectives and projects.

Achieved success as the Higher Ed Expert for strategic accounts and other business offerings by offering informed insight and consultation services to peers regarding client-facing issues. Designed and delivered effective solutions utilizing the most appropriate resources for each situation. Coached and motivated new employees during onboarding to expand skill sets and supported teammates in all aspects of customer service and sales. Scripted and produced a podcast aimed at Nurse Educators as well as wrote and produced product specific videos for student support.

Functioned as a product expert in the ATI business unit and other allied health offerings from the parent company, ensuring client training needs were met. Originated, implemented, and presented unique lesson plans for maximum client engagement for both in person and virtual sessions and served as team lead for student engagement and leadership programs with key partners.Produced comprehensive videos and tutorials to ensure maximum exposure to new changes for both students and faculty, utilizing various production outlets, including, Camtasia, Audacity, YouTube, Docsend, and more. Cultivated strong client relationships founded in trust that assured issues were promptly addressed and resolved in order to safeguard satisfaction.

Provided quality reference services in person and electronically as well as coordinated information literacy sessions for Freshman and Sophomore level courses. Created online tutorials, maintained data pertaining to reference services, and served as an ambassador for library services both on campus and in the surrounding community. Served as chair-elect for the Professional Staff Association, represented the library in other committees around campus, and advised SJC Out and Southwest Fandemonium Student Clubs.Recipient of the Professional Staff Excellence Award December 2016Professional Development:Attended Student Success Conference presented by Skip Downing, Summer 2014, Farmington, NMAttended Library Instruction West Conference, Summer 2014, Portland, ORAttended Understanding and Engaging Under-Resourced College Students Day Session, Summer 2015, Farmington, NMAttended NIEA Conference, October 2015, Portland, ORAttended and presented NMLA, October 2015, Albuquerque, NM "Shocked! First Year Librarian"Member of San Juan College Leadership Cohort Class of 2015-2016Committees:One Book Selection, Implementation Committee 2014-Present; community coordinatorProfessional Staff Development Committee 2014-Present, Recorder 2014-2015Professional Staff Association 2014-Present, Chair-Elect 2016-2017, Secretary 2015-2016NMLA 2016-PresentStaff Advisor SJC OutStaff Co-Advisor Southwest Fandimonium ClubIndigenous Peoples' Day Committee

LRNS 111, student success courseThis mandatory course focuses on active learning pedagogies with heavy in-class engagement. I followed department curriculum and chose lessons that best fit my student's learning styles. Utilized, and maintained a Canvas site for grading, assignments and engagement.