Monica Lowe Email & Phone Number

Atlanta, Georgia, US

Provo, UT And Seattle, WA, US

• In partnership with GTM leaders and executive staff, develop and execute on a field-forward global enablement strategy that empowers customer-facing reps at Qualtrics to do their best work, supporting a global field.
• Responsible for the global team that develops, executes, and measures the effectiveness of annual role-based enablement plans for Qualtrics' global field organization, which includes onboarding and ongoing training for.
• Oversee the development and execution of 800+ training deliverables a year across a variety of learning modalities, leveraging cross-functional expertise from various functional leaders, key SMEs, and external experts
• Measure, analyze, report and iterate on the effectiveness of our enablement programs to senior company leaders on an ongoing basis

Redwood City, CA, US

• Responsible for the team that develops, executes, and measures the results of annual role-based enablement plans for the global Customer Success and Consulting organizations in partnership with GTM leadership and.
• Led program strategy and training for a global team of cross-functional senior leaders in order to establish and drive the company's strategic competitive enablement program for a global GTM team of 1100+, spanning.
• Oversee the development of professional education and training content, working with product marketing, functional leaders, and other key SMEs to develop curricula for GTM teams
• Global program manager for a variety of other at-scale programs across the company, including regional training initiatives, automated tools, and on-demand enablement content, both internal and external
• Facilitate live and self-paced regular training deliveries for in-region activities across our global offices, including (but not limited to) sales and CS methodologies, on-boarding, and role-based tactical coaching
• Oversee the development and execution of 80+ live, virtual, and on-demand training events a year

Redwood City, CA, US

Redwood City, CA, US

Redwood City, CA, US

• Designed, launched, and supervised new scaled programs to better support segments of our large enterprise customers, managing over $17m in revenue
• Oversaw higher education program for 130+ large enterprise accounts including a rotating staff of 5 customer success managers
• Managed customer C-suite relationships and drove customer adoption and growth in collaboration with field sales partnerships
• Mentored new employees

Austin, Texas, US

• 2-person team set new company record by increasing monthly saved revenue by 47% in one month
• Increased saved clients rate by 10%
• 15% improvement on gross churn in 1 month

Austin, Texas, US

Round Rock, TX, US

• Owner of small business teaching clarinet, piano, and beginner music theory classesContent areas: beginner-advanced piano and clarinet pedagogy, beginner-intermediate theory.Experienced teaching all ages.
• Performed client acquisition and consulting, marketing and retention strategies, student instruction, progress assessments, scheduling, and billing for approximately 60 students
• Maintained a 100% student retention rate, resulting in a 2‐year wait list
• Worked with students, parents and teachers to design creative, engaging and individualized curricula
• Researched, developed, and incorporated innovative learning strategies to speak to a technology‐minded generation of students

Austin, TX, US

• Assisted in developing and implementing social media marketing campaigns at fast‐paced start‐up
• Designed and presented creative marketing approaches across social media platformsKey roles: Market research, market analysis, event planning, database management, copy editing

B.A., American Studies

B.A., Music