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Loïc Péron is listed as Director - Customer Experience & Digital Transformation at Validity Inc., a company with 498 employees, based in Greater Paris Metropolitan Region, France, France. AeroLeads shows a matched LinkedIn profile for Loïc Péron.
Loïc Péron previously worked as Director Customer Success South EMEA & BENELUX at Validity Inc. and Senior Technical Account Manager at Return Path. Loïc Péron holds Training For Certification In Digital Marketing And Communication, E-Commerce/Electronic Commerce from Université Paris Dauphine.
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Digital transformation and customer experience expert, with a proven track record of leading large-scale projects and optimizing customer relationships in both B2B and B2C environments. With over 20 years of experience across diverse industries (automotive, industry, tourism, advertising, SaaS, public sector), I have developed a solid expertise in designing and implementing omnichannel customer experience strategies.➡Key skills:• Customer Experience Strategy: Designing and implementing tailored strategies to optimize the customer experience throughout the entire journey.• Digital Transformation: Guiding companies in their digital transformation, integrating the latest technologies (AI, RPA).• Data & Analytics: Leveraging advanced tools (Salesforce, Google Analytics, Tableau) to drive performance and make informed decisions.• Leadership: Leading cross-functional teams and managing complex projects.➡ Technical Skills:• CRM & Customer Service: Salesforce, Adobe, Gainsight, Zendesk...• Analytics: Google Analytics, Tableau, Looker• Regulations: GDPR, DSA, DMA, AI Act• AI: Developing and deploying AI solutions• Methodologies: Agile, Design ThinkingPassionate about innovation, I firmly believe that customer experience is a key driver of business success. I stay up-to-date with the latest market trends and am committed to delivering exceptional experiences to every customer.Let's connect on LinkedIn. 📨 email : loic.peron@ymail.com:
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A career timeline built from the work history available for this profile.
Région De Paris, France
Context:Within a SaaS Data and CRM solutions provider, I led the customer success team responsible for retaining, satisfying, and growing large enterprise clients across 7 European countries.Key clients: Kering, Chanel, Dior Parfums, Booking.com, Yves Rocher, Carrefour, Orange, Philips, Adidas…Responsibilities:- Expanded and nurtured a portfolio of 85 key.
Management of the Technical Account Management team.Support and development of Key Accounts Auchan, Carrefour, Philips, Yves Rocher, La Redoute, Photobox, Webedia...
Launch of the customer marketing and loyalty department for 3 brands and conception of the BtoC & BtoB customer journeys-Definition of the multichannel strategy (email marketing, display campaigns,directmail, outbound calls, DM pressure ) for a gain of +90 000 prospects and +180% enrolments in 2 loyalty programs.- Launch of an international Oracle CRM.
- Direct marketing Consulting for 25 key accounts and marketing agencies (Orange, Nestle, Citroën, Renault, Kraft foods...).- Management of 30 quantitative and qualitative surveys with 6market research companies (Nielsen, TNS Sofres, Harris, Kantar...)- Coordination of 3 marketing research officers + Assistance to 45 sales representatives.
Management of the Direct Marketing and loyalty department - Management of the CRM Marketing Plan (15 multichannel campaigns, direct mail, emailing, SMS…) 2 million messages and administration of the “Great Members” loyalty program (350 000 members)- Development of the advertising agencies, vendors and partners (American Express, Accor...) relationships
Other employees you can reach at validity.com. View company contacts for 498 employees →
Samuel Gillette
Colleague at Validity Inc.
Denver, Colorado, United States, United States
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FG
Fabiola G.
Colleague at Validity Inc.
London, England, United Kingdom, United Kingdom
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AS
Agata Smialek
Colleague at Validity Inc.
Hillingdon, England, United Kingdom, United Kingdom
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TA
Tony Aponte
Colleague at Validity Inc.
Greater Tampa Bay Area, United States
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DG
Danielle Gallant
Colleague at Validity Inc.
Canada, Canada
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AA
Azizullah Ayoubi
Colleague at Validity Inc.
United States, United States
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SD
Stewart D.
Colleague at Validity Inc.
Stoughton, Massachusetts, United States, United States
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CS
Cal Seclow
Colleague at Validity Inc.
Denver Metropolitan Area, United States
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JC
Jessica C.
Colleague at Validity Inc.
London, England, United Kingdom, United Kingdom
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SS
Stu Smith
Colleague at Validity Inc.
Riverview, Florida, United States, United States
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ESCEM (ESC Tours Poitiers)
Quick answers generated from the profile data available on this page.
Loïc Péron works for Validity Inc..
Loïc Péron is listed as Director - Customer Experience & Digital Transformation at Validity Inc..
Loïc Péron is based in Greater Paris Metropolitan Region, France, France while working with Validity Inc..
Loïc Péron has worked for Validity Inc., Return Path, Royal Caribbean International, Mediapost Publicité, and Club Med.
Loïc Péron's colleagues at Validity Inc. include Samuel Gillette, Fabiola G., Agata Smialek, Tony Aponte, and Danielle Gallant.
You can use AeroLeads to view verified contact signals for Loïc Péron at Validity Inc., including work email, phone, and LinkedIn data when available.
Loïc Péron holds Training For Certification In Digital Marketing And Communication, E-Commerce/Electronic Commerce from Université Paris Dauphine.
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