Laura Poe Email & Phone Number

Austin, Texas, United States

In my new role, I am responsible for the review process for the Global Citizen Scholarship, event coordination for conferences, and day-to-day creation and maintenance of documents and spreadsheets.

In this role, I answered incoming phone calls, emails, and online chats from customers - everything from login help to payment issues to packing tips.

Austin, Texas

• Supervised a team of twelve employees and two volunteer teams, including hiring, training, scheduling, evaluation, and off-boarding• Acted as the Cat Program Manager on Duty and served as the point of contact (email or in-person) for all cat program staff, members of the public, other Austin Pets Alive! departments, and partner organizations• Developed policies and protocols related to cat adoptions and reviewed current policies to ensure an excellent adoption experience for all adopters• Helped create the virtual adoptions system in 2020 that led to the 27% increase in cat adoptions in 2020 over 2019• Worked in collaboration with other staff members to ensure that all cats and kittens had data correctly entered, marketing materials submitted, and all health requirements met in order to be available for adoption

Austin, Texas

• Screened resident and foster cats for ringworm and decided their course of treatment• Treated cats by means of lime sulphur dip baths and the oral administration of terbinafine• Educated foster home providers, adopters, and volunteers about ringworm and best practices for treatment and disinfection• Recruited, trained, and managed volunteer leads and support them in leading their teams• Provided food, care, socialization, and medication for up to 150 cats per day

Austin, Texas

• Processed and approved adoption applications with 277 approved adoptions through June 2018• Counseled adopters on cat care and behavior• Provided food, care, socialization, and medication for up to 80 cats per day• Sanitized enclosures and followed proper sanitization protocol between enclosures and occupants• Monitored cats for any medical concerns and communicated with clinic as needed

Austin, Texas

• Evaluated systems for ESL and OSHA class administration• Conduct edresearch on literacy providers in the state of Texas• Managed 150 volunteers• Improved systems for volunteer recruitment and management

Garland, Texas

• Assisted with Victoria Neave’s State Representative Campaign• Recruited volunteers and coordinated volunteer activities• Registered voters in Dallas County• Organized and oversaw phone banks

Elon, North Carolina

• Reviewed and approved job postings on the Elon Job Network• Assisted with the Job & Internship Expo each semester• Assisted the Corporate Employer Relations Team• Maintained document of new recruiting events and interview schedules

Greensboro/Winston-Salem, North Carolina Area

• Negotiated contracts with merchants on the Caring Club Card™• Assisted with the internal campaign silent auction• Assembled campaign packets for community partners• Organized and consolidated digital and print files

Elon, North Carolina

• Facilitated an inclusive, supportive living community• Formulated and implemented enriching community builders• Corresponded effectively and punctually with students and supervisors• Educated students on campus policies

Elon, North Carolina

• Supervised the music technology computer laboratory• Catalogued the equipment• Designed programs for concerts and performances• Scheduled studio recording sessions