Seller Support Associate Premium Specialist
Région De Barcelone, Espagne
Provide support to worldwide sellers who subscribe for a premium service to get a resolution within 24/48 hours, by giving technical diagnostic and solutions;Subject matter expert in several platforms and specialties in order to educate Sellers on processes, tools, and standards. Customer focus and ability to multi-task utilizing a wide variety of software to navigate various Selling Partner Accounts, research and review policies and communicate effective solutionsEmployee forum: Improvement of the Amazon work environnement, meeting of new opportunities, content creator of general communicationsTrainer specialist: On boarding for new employees, virtual training, creation of technical supports, reports structuration and coaching, technical and personal development, maintaining performance, establishing collaboration between different departments, support for the launch of new international markets on site: Barcelona, Hyderabad, Cairo