Price negotiations; purchase order creation; order tracking and management; and price dispute resolutions for IT equipment and IT inventory management.

PMC Contractor: Technical Support for Capital One in the West Creek Commons Power Up Bar. In person software, hardware, mobile device, and Google application transition support.

Help Desk Analyst: Provide first level technical, hardware, and phone level training and troubleshooting support to New Haven, Greenwich, San Francisco, British Virgin Islands and New York offices. Accomplishments: Successfully supported the training and software rollout of FileSite to the US offices; Upgraded/Installed server components in the British Virgin Islands offices; Administered the rollout of new scanners and copiers and AccuRoute software; Maintained/Updated as needed the AccuRoute server on a daily basis.

Provide technical support, hardware and software, for employees. Develop and provide new hire training and also ongoing training for proprietary software and pre-packaged applications such as the Microsoft Office suite of programs. Accomplishments include participating in the physical relocation of the office, the software upgrade from Novell GroupWise to Microsoft Outlook 2007, the implementation of Interwoven Filesite, as well as developing the firm Outlook 2007 and Filesite documentation and training the staff and attorneys.

Performed a variety of User Administration support duties including: Maintain computer logins for Alston & Bird (A&B) personnel, maintain databases that define additional system access, define system access and security levels, configure computers and maintain all user profiles. Supporting attorneys and legal staff of over 1000 persons in five cities. Prior Position within firm: Help Desk Analyst.

Provide technical support for all employees of Atlanta Casualty Company. The primary support interface with the company includes inbound telephone calls for technical support and email. Support includes (but is not limited to) all in-house applications, pre-packaged software, PCs, printers, and equipment. Logged and monitored all calls using a Crystal Reports built database. Monitored and provided reports of the PC and LAN equipment setup for home based employees. Specialized within department in Windows 3.11, 95 and NT operating systems, MSOffice, MSOutlook, and Lotus applications. Designed help desk web pages on company intranet Using MSFrontpage 98 and HTML coding.

Provide technical support for enduser products: Uninstaller, Powerdesk, and Microhelp Zip. Receive and process all incoming technical support requests via private email and Compuserve public forum, phone, letters and faxes. The primary product support interface with MicroHelp's end user customers. Communication with customers includes inbound telephone calls for technical support and technical pre-sales information as well as written communication, including FAX, email and mail correspondence. Actively involved in the QA for Uninstaller 3.5 - 4.0, Powerdesk, and Microhelp Zip. Coordinated beta testers worldwide for the Uninstaller 3. Prior position within customer service department where duties included processing orders for entire product line, presales for end-user products, all domestic and foreign correspondence within department. Provided in-house support for various Microsoft products including Windows 3.1, Windows 3.11, Win95, Windows NT 4, MSOffice, MSPublisher, and also Corel Suite.