Laura Smith Email & Phone Number

Colorado, United States

Forecast and Operational MeteorologyMobile App Development Project ManagementNew Client On-BoardingClient Relations ManagementPost-Storm ReportingData AnalystAutomationKnowledge Base CreatorMicrosoft Exchange AdministrationMicrosoft SharePoint AdministrationGeneral IT and company-wide technical supportWebsite AdministratorSocial Media ManagementGoogle Search Console and SEO Management

Boulder, Colorado, United States

- Analyzed large datasets using Python to produce detailed lightning maps.- Compared lightning data with wildfire locations to assess the impact of thunderstorms on wildfire development.- Contributed to understanding the correlation between lightning strikes and wildfire occurrences in the Rockies.- Presented research at the 2021 Joint Boulder Summer Internship Virtual Poster Session

Denver, Colorado, United States

- Assistant to MSU Denver Meteorology Department Professors - Provided support for Advanced Synoptic Meteorology, Dynamic Meteorology, Mesoscale Meteorology, and Climatology classes.- Responsible for classroom management, digitizing lessons, grading assignments, and providing one-on-one student tutoring.

Greenwood Village, Colorado, United States

B2B. Managed and facilitated telecom construction projects to completion for prospective service locations using Sales Force and Microsoft office suite. Daily tasks included but were not limited to: construction cost benefit analysts, packaging contractual and legal documents for sales agents and customers, ticketing, coordinating and facilitating conference calls, and data management.

3055 Comcast Place, Livermore, Ca 94551

Supported two field B2B sales teams with administrative tasks such as document generation, form processing, collecting signatures on contractual agreements, packaging and organizing sales portfolios, CRM, and new client on-boarding.

6061 S. Willow Dr, 3Rd Floor, Greenwood Village, Co, 80111

Customer quality control. Proactively contacts existing customers with advanced technical and care issues, corporate complaints, or customers with a high risk of churn. Uses multiple technical, billing, and sales support tools to resolve ongoing problems and renew expired contracts of high risk customers. Consistently met department metrics, and achieved the first 3.0 of 3.0 call quality score for a department of 16. Additional Projects - Share Drive Clean Up: successfully executed the daunting task of organizing the department's shared folders and job related documents, still actively managing the folder as well. - Data Analytics and Reporting: compiles reports of team member's monthly productivity evaluating save rates vs control groups, performance, and department goals and metrics.

6061 S. Willow Dr, Greenwood Village, Co, 80111

Assisting customers in making an informed buying decision by asking open ended probing questions to discover the needs of their business. Processed all back office paperwork to see sale through to install while acting as the point of contact for all new customers via phone and email communication. Prioritizing fall out, acting as liaison between construction, install, contractors, and technical departments on the customer's behalf. Consistently met sales goals and department metrics.

4600 Touchton Rd E, Bldg 200, Jacksonville, Fl, 32246

- Handled inbound sales calls from residential customers, provided product information, and closed sales. - Exceeded all sales goals, ranking #6 of over 300 sales agents in the office.

4600 Touchton Rd E, Bldg 200, Jacksonville, Fl, 32246

B2B VoIP, IP, and networking support via phone and ticket inquiries. Prioritize severity of technical assistance needed to provide optimal support to a various customer base. Additional projects - Bulk Account Consolidation: combine or restructure enterprise bulk accounts in telecom software, rebuilding enterprise accounts with retired rate codes, deciphering obscure packages, consolidating equipment and correcting equipment rate code assignment to ensure proper function. General CRM and information consolidation. - IP Justification and Allocation - auditing account assigned IP addresses for usage, modem association, duplicates, and general maintenance to justify availability and make unaccounted IP's available. - Process documentation: Built detailed rate code guides and job aids for teammates.

4600 Touchton Rd E, Bldg 200, Jacksonville, Fl, 32246

- Provided exceptional customer service by resolving inquiries and technical issues related to cable, internet, and telephone products. - Diagnosed and troubleshooted network and device problems, ensuring customer satisfaction through effective solutions and follow-ups.

Bachelor Of Science - Bs, Atmospheric Sciences And Meteorology

Associate Of Arts And Sciences (Aas), Meteorology