Linh Le Email & Phone Number

-Managed online retail venues with over thousands of sales-Created storefront and graphics, developed and created products, took product photos, maintained inventory-Managed marketing and advertising of shop, regularly posting to social media sites-Earned the "Star Seller" badge on Etsy for consistent and superior customer service: replying to messages within 24 hours, earning over an average of 4.8 on reviews, shipping orders on time-Experienced with creative software and machines such as Adobe Photoshop, Canva, Procreate, Publisher, and Silhouette

-Provided excellent customer service and support to patrons, answering inquiries and assisting with resource location-Planned and executed yearly "ToshoCon" event with performances, crafts, and local artists with over 300 attendees-Actively participated in LCSA II hiring process and branch Space and Youth Services teams-Initiated community pantry-Handled city cash handling processes and procedures including preparing deposits, reconciling and balancing cash funds

-Supported summer outreach by going to the park and registering families and children for library cards and checking out library materials-Resolved patron issues such as lost or damaged books-Cataloged and sorted books and other print materials according to procedure to maintain library collection

Fukui, Japan

• Developed and implemented curriculum and teaching materials in conjunction with local Japanese English teachers for junior high school students including special needs• Regularly assessed students’ oral and written skills via interviews and creative writing exercises.• Selected by the Fukui Board of Education to act as a judge for the annual prefectural high school English speech contest• Spearheaded a letter exchange with another local junior high school to use English in a practical setting• Coached students for speech contests, high school interviews, and EIKEN (an English Proficiency test) and lead activities at English camps

Greater Minneapolis-St. Paul Area

• Retrieved materials, processed loans, and scanned articles from over ten University of Minnesota-TC library locations and shipped to the appropriate patron• Verified availability of materials through MnCAT and identified holding locations• Updated interlibrary loan systems and statistics• Awarded the 2015-2016 Outstanding Student Employee Award