Tracy White Email & Phone Number

As an IT Systems Analyst I combine logical thinking and technical savvy to perform systems implementation, configuration, integration, upgrades, and troubleshooting. I quickly master business operations and complex software to make them work together. I act as the translator between management, users, and technology, eliciting requirements in order to turn organizational goals into software specifications and actionable tasks. I perform operational analyses, drilling down to resolve cross-departmental issues and recommend process improvements. I act as liaison with IT development teams and software vendors to document and traffic bug reports and enhancement requests, taking care to communicate proactively with all stakeholders. I perform software rollouts including testing and training.My data analysis skills allow me to contribute to an organization’s intelligent usage and optimal understanding of their data and operational metrics. I design reports that are understandable and usable for real decisions and action. I advocate data management to reach one single source of truth.Additionally, I bring:• Excellent problem solving skills• A talent for workable solutions and common-sense approach• Ability to deliver project ROIs • Management of IT processes and the communications mechanisms to support them. • Excellent mentoring skills and proven track record in nurturing IT talent. Promoter of good project planning habits. Disciple of Edward Tufte in promoting quality visual communications.Experienced in web content management and open source web tools.Agile advocate: business requirements are a moving target.Data Analysis • Data Integration / Transformation • Reporting Design & Development • Requirements Analysis • Cross-Functional Project Leadership • Business Process Analysis • Process Improvement • Data Modeling • Database Design • System Development • System Maintenance • System Customization • Website Development and TroubleshootingSpecialties: CRM, call center, direct marketing, retail, warehousing, distribution, fulfillment, data warehousing and reporting for marketing/ sales/finance/operations. Domains including non-profit, retail, arts, education, HR, government, B-to-C marketing. Websites, including multi-lingual implementations, for corporate and non-profit clients.

Listed skills include Databases, Business Analysis, Software Documentation, Requirements Analysis, and 42 others.