As a specialist in the company's value proposition and in its Professional Services solutions, I was responsible for developing service strategies for large Latin American companies, always aiming to maximize the value realization of SaaS by the customer.Main Responsibilities:- Prepare customers for their long-term journey with Sprinklr through education on post-sales methodologies, processes and deliveries;- Coordinate discovery with Sales, Services and customer teams to ensure… Show more As a specialist in the company's value proposition and in its Professional Services solutions, I was responsible for developing service strategies for large Latin American companies, always aiming to maximize the value realization of SaaS by the customer.Main Responsibilities:- Prepare customers for their long-term journey with Sprinklr through education on post-sales methodologies, processes and deliveries;- Coordinate discovery with Sales, Services and customer teams to ensure customers business objectives are properly translated into implementation technical requirements;- Creation of service delivery proposals, scopes of work and project plans to ensure the successful deployment of Sprinklr;- Build consensus among all stakeholders to ensure project delivery on time and on budget. Show less

In charge of leading Implementation projects for major brands in Latin America, ensuring value realization, educating clients and maximizing customer satisfaction, while establishing successful, long-term monitoring strategies to continually meet evolving client needs.Main Responsibilities:- Lead extensive discovery with different customer teams to gather specific strategic and technical requirements, success criteria and current processes- Deliver architecture recommendations… Show more In charge of leading Implementation projects for major brands in Latin America, ensuring value realization, educating clients and maximizing customer satisfaction, while establishing successful, long-term monitoring strategies to continually meet evolving client needs.Main Responsibilities:- Lead extensive discovery with different customer teams to gather specific strategic and technical requirements, success criteria and current processes- Deliver architecture recommendations pursuing ideal usability, scalability and meeting of criteria- Translate the customer business objectives and challenges into value proposition and measurement frameworks, customized platform configuration, strategic and tactical reports, training plans and delivery as well as adoption workflows- Properly document and handover projects to post-implementation teams such as Customer Success, Managed Services and Product Specialists Show less

Post Graduation in Digital MarketingSubject: Social Media Listening and Metrics

Responsible for the growth, health, education and satisfaction of Brazilian and Portuguese clients, consisting of brands, media and social/digital agencies.Main Responsibilities:- Managed 70-80 clients of varying verticals and maturity levels, achieving high satisfaction rates.- Proactively identified and executed growth opportunities through up-sell/cross-sell processes- Developed strong stakeholder relationships across client organizations.- Led onboarding and training… Show more Responsible for the growth, health, education and satisfaction of Brazilian and Portuguese clients, consisting of brands, media and social/digital agencies.Main Responsibilities:- Managed 70-80 clients of varying verticals and maturity levels, achieving high satisfaction rates.- Proactively identified and executed growth opportunities through up-sell/cross-sell processes- Developed strong stakeholder relationships across client organizations.- Led onboarding and training for new clients, delivering tailored training sessions as needed.- Implemented strategic plans to maximize client product value and retention rates.- Designed and executed adoption strategies, improving user engagement and ROI. Show less

I led the creation of the Social Intelligence department in the company, developing methodologies, processes, products, hiring and training a team composed of 10 professionals. Later, I expanded my scope of work to manage a Digital Analytics team. Main Responsibilities:- Work in partnership with C-Level in developing new products and methodologies- Work in partnership with HR in hiring new talent- Develop relationships with technology vendors to ensure constant knowledge… Show more I led the creation of the Social Intelligence department in the company, developing methodologies, processes, products, hiring and training a team composed of 10 professionals. Later, I expanded my scope of work to manage a Digital Analytics team. Main Responsibilities:- Work in partnership with C-Level in developing new products and methodologies- Work in partnership with HR in hiring new talent- Develop relationships with technology vendors to ensure constant knowledge about available solutions and consultative recommendation to clients- Allocate consultants to new projects, focusing on aligning consultant talents and capabilities with client needs- Coordinate periodic 1:1 meetings with team members, focusing on professional development of consultants- Coordinate periodic team meetings, focusing on sharing knowledge among team members- Responsible for ensuring team's delivery quality by implementing and leading validation processes- Responsible for managing client relationships, being the first point of escalation for any project matter. Show less

Responsible for developing Social Intelligence projects from briefing to its final presentation: client facing relations, monitoring plan structuring, KPI's and metrics planning, listening tool setup, database automation and report modeling were some of the responsibilities for this position.

Responsible for developing market and brand image studies using powerful tools such as TGI (Target Group Index) and BAV (Brand Asset Valuator). Supported the Planning department and other agencies of Newcomm Group with all types of marketing data to base their strategies.

Developed KPI's/metrics planning and website performance reports through WebAnalytics tools as Google Analytics and Webtrends; Created Benchmark studies through tracking of competitors actions in digital media; Developed studies using audience panels as Nielsen NetRatings and comScore.